IT Service Delivery Specialist II – Mac & Windows Pro

MERITON; Irving (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Meriton in Irving, TX seeks an IT Specialist II, IT Service Delivery to ensure proper computer, software, and network operation for all business units. You will handle service desk calls on a shift basis and provide support, training, and access management as needed.

Responsibilities include new user setup, license management, in‑person and remote support, Apple and Microsoft product support, device configuration, and basic cyber security practices.

Qualifications

• Minimum 2 years of experience in an IT services support role.
• MacOS experience required.
• iOS experience preferred.
• Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred.
• Familiarity with PowerShell required.
• Office 365 administration preferred.
• Azure and Windows Server experience preferred.
• MSP experience preferred.
• Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.
• Knowledge of MS Active Directory infrastructure.
• Familiarity with IP Telephony and cell phone technology.
• Excellent analytic and problem‑solving skills.
• Capable of working independently with minimal supervision.

Responsibilities

• New user equipment and account setup, including deployment and license management.
• Train end users in the use of equipment and software
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk‑up requests. Track and monitor the problem to ensure a timely resolution and follow‑up.
• Provide both in‑person support and support for remote workers.
• Support Apple products such as MacBook, iPad, & iPhone
• Support Microsoft products such as Windows, Office, Office365, and other cloud‑based applications and support various vendor applications as needed.
• Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
• Configure and support iPhone and iPad devices.
• Assist staff by providing audio/video conference support for presentations and meetings.
• Provide direct support of cyber security practices maintaining anti‑malware, threat management, vulnerability management and anti‑phishing technologies.
• Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops.
• Manage inventory of hardware and software assets
• Support development and implementation of new computer projects and new hardware installations as well as software rollouts.
• Perform system administration for various enterprise tools and platforms.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments.
• Evaluate products and IT processes and then recommend changes.
• Document IT processes, workflows, and produce system documentation as needed.
• Occasional travel to branch office locations may be required.

Skills

MacOS experience

iOS experience preferred

PowerShell

Office 365 administration

Azure

Windows Server experience

MSP experience

TCP/IP networking knowledge

Active Directory

IP Telephony knowledge

Education

Bachelor's degree in IT or related field

MCP Certification

Tools

Office 365

Job description

Meriton in Irving, TX seeks an IT Specialist II, IT Service Delivery to ensure proper computer, software, and network operation for all business units. You will handle service desk calls on a shift basis and provide support, training, and access management as needed.

Responsibilities include new user setup, license management, in‑person and remote support, Apple and Microsoft product support, device configuration, and basic cyber security practices.