IT Service Delivery Specialist II

Meriton; Irving (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Meriton in Irving, TX is seeking an IT Specialist II to ensure smooth computer, software, and network operations across the organization. You will handle service desk duties on a shift basis, provide support, training, and access management, and help build and maintain IT equipment and deployments.

The ideal candidate has at least 2 years in IT services support, strong MacOS/iOS experience, and familiarity with PowerShell, Office 365, Azure, and AD.

Qualifications

• Minimum 2 years of experience in an IT services support role.
• MacOS experience required
• iOS experience preferred; InTune experience preferred
• MCP Certification and/or ITIL Fundamentals preferred
• Familiarity with PowerShell required
• Office 365 administration preferred
• Azure and Windows Server experience preferred
• MSP experience preferred
• Knowledge of TCP/IP - LAN, WAN, WLAN and VLAN technologies
• Knowledge of MS Active Directory infrastructure
• Familiarity with IP Telephony and cell phone technology
• Excellent analytic and problem-solving skills
• Capable of working independently with minimal supervision

Responsibilities

• New user equipment and account setup, including deployment and license management.
• Train end users in the use of equipment and software
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
• Provide both in-person support and support for remote workers.
• Support Apple products such as MacBook, iPad, & iPhone
• Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
• Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
• Configure and support iPhone and iPad devices.
• Assist staff by providing audio/video conference support for presentations and meetings.
• Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies.
• Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops.
• Manage inventory of hardware and software assets
• Support development and implementation of new computer projects and new hardware installations as well as software rollouts.
• Perform system administration for various enterprise tools and platforms.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments.
• Evaluate products and IT processes and then recommend changes.
• Document IT processes, workflows, and produce system documentation as needed.
• Occasional travel to branch office locations may be required.

Skills

Analytical skills

Independent worker

Communication skills

Customer service focus

Education

Associate degree preferred

MCP Certification

ITIL fundamentals

Tools

MacOS

iOS

InTune

PowerShell

Office 365

Azure

Windows Server

MSP experience

Active Directory

IP Telephony

MDM deployments

Job description

Meriton in Irving, TX is seeking an IT Specialist II to ensure smooth computer, software, and network operations across the organization. You will handle service desk duties on a shift basis, provide support, training, and access management, and help build and maintain IT equipment and deployments.

The ideal candidate has at least 2 years in IT services support, strong MacOS/iOS experience, and familiarity with PowerShell, Office 365, Azure, and AD.