IT Service Delivery Specialist — Cross‑Team Impact

Commercial Metals Company; Martinsburg (WV); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Day 1 Benefits Coverage

Paid-time Off and Vacation

401(k) company match

Bonuses

Life and Disability Insurance

Employee Stock Purchase Plan

Training and advancement opportunities

Zusammenfassung

Commercial Metals Company in Martinsburg, WV is seeking a capable IT Service Delivery professional to support customer sites and manufacturing environments. You will collaborate with multiple IT teams to maintain operations, manage assets in Cherwell and ensure timely responses to requests, including on-call availability and travel up to 25%.

The role requires 3+ years in IT support or service delivery, experience with Cherwell/ServiceNow, and strong communication skills.

Qualifikationen

• Minimum 3 years experience in Service Delivery or other IT support positions.
• Knowledge of IT support in areas including PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard - air-conditioned and non-air- conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time

Aufgaben

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System - Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

Kenntnisse

Service Delivery experience

IT support knowledge

Ticketing systems

Microsoft 365 / Windows Server

Problem solving / root cause analysis

Cross-functional collaboration

Communication skills

Multi-site / global experience

Weather and environment adaptability

Travel up to 25%

Ausbildung

Bachelor's Degree or equivalent experience

Tools

Cherwell

ServiceNow

Active Directory

Skype for Business

Jobbeschreibung

Commercial Metals Company in Martinsburg, WV is seeking a capable IT Service Delivery professional to support customer sites and manufacturing environments. You will collaborate with multiple IT teams to maintain operations, manage assets in Cherwell and ensure timely responses to requests, including on-call availability and travel up to 25%.

The role requires 3+ years in IT support or service delivery, experience with Cherwell/ServiceNow, and strong communication skills.