IT Service Delivery Specialist

Commercial Metals; Seguin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Vision/Dental day-1

Paid time off day-1

401(k) company match

Lifestyle benefit $500

Bonuses

Life & disability insurance

Employee stock purchase plan

Training & advancement

Job summary

Commercial Metals is seeking an IT Service Delivery Specialist to ensure customer sites stay operational. You will support Cherwell-based ticketing, assist with asset management, and collaborate with multiple IT teams to resolve requests in a timely manner.

The role requires at least 3 years in IT service delivery or support, strong communications, and the ability to work across diverse teams in a manufacturing environment. On-site role with occasional travel and on-call availability.

Qualifications

• Minimum 3 years experience in Service Delivery or IT support
• Knowledge of IT support areas including PC, applications, telecomm and networking protocols
• Experience with IT ticketing systems (ServiceNow, Cherwell)
• Knowledge of Microsoft Office 365 and Windows Server roles (DNS, DHCP, MS Exchange, AD)
• Strong problem solving and root cause analysis skills
• Ability to plan, prioritize and drive tasks from concept to closure
• Ability to work across diverse teams and communicate effectively

Responsibilities

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the Cherwell ticketing system
• Assists with Asset Management through Cherwell
• Supports other IT teams to meet customer requests in a timely manner
• Collaborates on new technology rollouts, upgrades, and changes
• Acts as escalation point for Helpdesk and resolves issues promptly
• Installs, maintains, and troubleshoots computer hardware and software
• Complies with IT policies and documentation
• Participates in site-specific IT projects
• Supports manufacturing system environments and data analytics

Skills

Communication skills

Problem solving

Time management

Team player

Cross-functional collaboration

Education

Bachelor's Degree or equivalent

Tools

Cherwell

ServiceNow

Office 365

Windows Server

Active Directory

DNS/DHCP

Job description

it's what's inside that counts

_______________________________

There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System - Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

What You'll Need

• Minimum 3 years experience in Service Delivery or other IT support positions
• Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Excellent time management skills
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard - air-conditioned and non-air- conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time

Your Education

• Bachelor's Degree or equivalent relevant experience required.

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.