IT Service Delivery

CMC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

CMC in Irving, TX seeks an IT Service Delivery Specialist to keep customer sites operational and support manufacturing systems. You’ll manage Cherwell tickets, assist with asset management, and coordinate with AD, Exchange, Server, Storage, and Networking teams.

Required: 3+ years in IT support or service delivery, strong problem-solving and communication skills, and experience with Microsoft 365 and Windows Server.

Qualifications

• Minimum 3 years experience in IT service delivery or IT support.
• Experience with Cherwell and ServiceNow ticketing systems.
• Familiarity with Microsoft 365 and Windows Server environments.
• Strong problem-solving and customer-facing communication skills.
• Ability to work across multiple IT disciplines (AD, Exchange, networks).

Responsibilities

• Manage and respond to IT tickets to keep sites operational.
• Assist with asset management and documentation.
• Collaborate with AD, Exchange, Server, Storage, and Networking teams.
• Support new technology rollouts and changes.
• Provide on-call coverage and travel up to 25%.

Skills

IT Service Delivery

IT Support

Problem Solving

Communication Skills

Networking basics

Active Directory

Exchange

Server

Cherwell

ServiceNow

Microsoft Office 365

Windows Server

Education

Bachelor's Degree or equivalent relevant experience

Tools

Cherwell

ServiceNow

Microsoft Office 365

Windows Server

Active Directory

Exchange

Skype for Business

Job description

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You’ll Do

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System – Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

What You’ll Need

• Minimum 3 years experience in Service Delivery or other IT support positions
• Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Excellent time management skills
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air- conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time

Your Education

• Bachelor's Degree or equivalent relevant experience required.

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.