IT Service Delivery

Commercial Metals Company; Irving, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day 1 Benefits

PTO/Vacation

401(k) match

Bonuses

Life and Disability Insurance

Employee Stock Purchase Plan

Training and Advancement Opportunities

Job summary

Commercial Metals Company (CMC) is seeking an IT Service Delivery specialist in Irving, TX to keep customer sites operational and support manufacturing systems. You will manage Cherwell tickets, assist with asset management, and coordinate with multiple IT teams on rollouts and issues.

The role requires 3+ years in IT service delivery, strong problem solving, and excellent communication. On-call availability and up to 25% travel are expected as part of the job.

Qualifications

• Minimum 3 years experience in Service Delivery or IT support.
• Knowledge of PC, Applications (Manufacturing systems preferred), Telecom (iPhone, Lync, Polycom, Cisco), and Networking protocols.
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking.
• Knowledge of Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business.
• Problem solving with root cause analysis and corrective action.
• Ability to plan, prioritize and drive issues and deliverables from concept to closure.
• Ability to work across different non-technical and technical groups.
• Excellent written and verbal communication skills.
• Ability to work in a global, multi-site, cross-functional organization.
• Strong team player.
• Available for on-call hours and travel up to 25%.

Responsibilities

• Works within all aspects of Service Delivery to ensure customer site is operational.
• Maintains quality and consistency with the IT Ticketing System - Cherwell.
• Assists with Asset Management through Cherwell.
• Supports other IT teams (AD, Exchange, Server, Storage, Networking) to meet requests.
• Collaborates with teams for new technology rollouts, upgrades, or changes.
• Acts as escalation point for Helpdesk and resolves issues promptly.
• Installs, maintains, and troubleshoots computer hardware and software.
• Follows IT policies and procedures.
• Creates and maintains technical specifications and documentation.
• Participates in site-specific IT projects.
• Supports manufacturing system environment data, analytics, and software applications.
• Performs other duties as assigned.

Skills

IT Support

Service Delivery

PC Support

Networking

Telecom

Manufacturing Systems

Ticketing Systems

Desktop Apps

Wireless Networking

Office 365

Windows Server

Active Directory

MS Exchange

Root Cause Analysis

Planning & Prioritization

Cross-functional teamwork

Communication

Global / Multi-site

Team Player

On-call

Travel

Education

Bachelor's Degree or equivalent

Tools

Cherwell

Job description

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There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System - Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

What You'll Need

• Minimum 3 years experience in Service Delivery or other IT support positions
• Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard - air-conditioned and non-air- conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time

Your Education

• Bachelor's Degree or equivalent relevant experience required.

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we're just getting started.

If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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