IT Service Delivery Manager - Service Desk & Apps

Harris Computer; Yuma (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

Harris Computer in the United States seeks an IT Service Management lead to oversee service desk and desktop support for a hospital client. The role emphasizes strong client relationships, SLA/OLA adherence, and proactive risk management.

You will guide Tier 1/2 workflows, drive process improvements, and manage cross-functional teams to ensure high-quality IT services and operational stability.

Qualifications

• 5+ years of relevant IT experience, with 2–3 years in senior roles.
• 2+ years of information technology management experience preferred.
• 0–2 years of leadership experience preferred.

Responsibilities

• Lead day-to-day IT service operations for hospital client, covering service desk and desktop support.
• Ensure SLA/OLA commitments are met and drive proactive risk oversight.
• Build strong client relationships and align delivery with revenue and margin goals.
• Mentor high-performance teams and accelerate onboarding for new staff.
• Model processes and identify automation opportunities to improve workflows.

Skills

Tier 1 support

Citrix

Active Directory

Desktop / Office support

ITSM

Education

Bachelor's degree (preferred)

Tools

ServiceNow

Remedy

Job description

Harris Computer in the United States seeks an IT Service Management lead to oversee service desk and desktop support for a hospital client. The role emphasizes strong client relationships, SLA/OLA adherence, and proactive risk management.

You will guide Tier 1/2 workflows, drive process improvements, and manage cross-functional teams to ensure high-quality IT services and operational stability.