IT Service Delivery Lead - Service Desk & Apps

Harris Computer; Delaware; On-site; USD 50,000 - 80,000; Full time

Job summary

Harris Computer in Delaware seeks an IT Service Management (Service Desk/Desktop Support) lead to run day-to-day IT services for a hospital client, covering technical and application support while ensuring high-quality service and SLA adherence.

You will mentor Tier 1 staff, coordinate incident management in ITSM tools like ServiceNow or Remedy, and align service delivery with account profitability while managing risks and customer relationships.

Qualifications

• 5+ years relevant work experience; 2-3 years at the Senior level or equivalent (Preferred).
• Leadership experience in IT service management or corporate IT environments.
• Strong collaboration and KPI tracking to improve service delivery.

Responsibilities

• Lead day-to-day IT Service Management and Service Desk operations.
• Manage 24x7 support processes with emphasis on SLA/OLA attainment.
• Build client relationships and oversee proactive risk management.

Skills

Tier 1 troubleshooting leadership

ITSM platforms

Education

Bachelor's Degree

Tools

ServiceNow

Remedy

Job description

Harris Computer in Delaware seeks an IT Service Management (Service Desk/Desktop Support) lead to run day-to-day IT services for a hospital client, covering technical and application support while ensuring high-quality service and SLA adherence.

You will mentor Tier 1 staff, coordinate incident management in ITSM tools like ServiceNow or Remedy, and align service delivery with account profitability while managing risks and customer relationships.