IT Service Delivery Lead - Hospital Solutions

Harris Computer

Tallahassee (FL)

On-site

USD 50,000 - 80,000

Full time

10 days ago

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Job summary

Harris Computer is seeking an IT Service Management leader for a hospital-focused account, overseeing service desk and desktop support. The role emphasizes delivering high-quality IT services across technical and application support, risk management, and client relationship activities.

The candidate should bring 5+ years in IT service management, with 2–3 years in senior roles and 2+ years in IT management.

Qualifications

5+ years relevant work experience with IT service management and support.
2-3 years at the Senior level or equivalent experience (Preferred).
2 years experience in information technology management (Preferred).
Management experience: 0-2 years relevant leadership experience (Preferred).
Bachelor's degree or higher preferred; IT certifications are a plus.

Responsibilities

Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support.
Supporting Account Success - Align service delivery with revenue and margin goals.
Client Relationship Management - Build and nurture strong client relationships and address issues.
Proactive Risk Oversight - Monitor risks and escalate to maintain stability.
Empowering & Managing High-Performance Teams - Optimize resources and motivate staff.
Driving Process Excellence - Identify operational gaps and model processes for improvements.
Support Model Experience - Manage around-the-clock Tier 1 and Tier 2 workflows with SLAs/OLAs.
Technical Expertise - Lead Tier 1 troubleshooting across Citrix, AD, and desktop/office environments; proficient with ITSM tools like ServiceNow, Remedy.