IT Service Delivery Lead: Strategy, Leadership & Projects

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT leader to analyze and direct IT activities across programs, with managerial responsibility for direct reports. You will ensure continuity of computer, network, and application services for users and external customers through planning and technical leadership.

The role requires 6-8 years in IT with 2-5 years in IT staff management, and experience deploying ServiceNow and CX1.

Qualifications

• Bachelors Degree in IT, Computer Science or a related field, or equivalent relevant experience.
• 6-8 years of experience in Information Technology with 2-5 years of experience managing IT staff.
• Management experience deploying and using ServiceNow and CX1

Responsibilities

• Analyze and direct IT activities with managerial responsibility for direct reports.
• Ensure continuity of computer, network, and application services for users and customers through planning and leadership.
• Forecast costs, equipment, software, and personnel needs for IT projects and programs.

Skills

IT leadership

ServiceNow

CX1

Communication skills

Team management

Education

Bachelor's degree in IT or related field

Tools

CX1 platform

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT leader to analyze and direct IT activities across programs, with managerial responsibility for direct reports. You will ensure continuity of computer, network, and application services for users and external customers through planning and technical leadership.

The role requires 6-8 years in IT with 2-5 years in IT staff management, and experience deploying ServiceNow and CX1.