Strategic IT Service Delivery Leader

ASM Research, An Accenture Federal Services Company; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT program lead who analyzes and directs IT activities with managerial responsibilities for direct reports. You will ensure continuity of computer, network, and application services for users and external customers through planning and technical leadership.

You will align services with business processes, forecast costs, manage budgets, and stay abreast of new IT developments to improve efficiency and productivity across the

Qualifications

• Bachelor’s Degree in IT, Computer Science or related field.
• Certifications/Licensures: relevant IT certifications.
• 6-8 years of IT experience with 2-5 years of IT staff management.
• Experience deploying and using ServiceNow and CX1.

Responsibilities

• Facilitates alignment of IT services with business processes and requirements.
• Determines IT goals and provides technical leadership and project coordination.
• Forecasts costs, equipment, software, and personnel needs.
• Prepares and administers project budgets and reports on budget performance.
• Stays technically competent and implements new software technologies.

Skills

Communication skills

Hardware knowledge

Software knowledge

IT systems

Team coordination

Long-term planning

Problem solving

Decision making

Education

Bachelor's degree in IT or CS

6-8 years IT experience with 2-5 years managing staff

Tools

ServiceNow

CX1

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT program lead who analyzes and directs IT activities with managerial responsibilities for direct reports. You will ensure continuity of computer, network, and application services for users and external customers through planning and technical leadership.

You will align services with business processes, forecast costs, manage budgets, and stay abreast of new IT developments to improve efficiency and productivity across the