NOC Lead: Network Operations & Service Delivery Leader

ASM Research, An Accenture Federal Services Company; Providence (RI); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities and ensure service delivery alignment with program objectives. The role entails coordinating with IT teams, monitoring performance, and leading improvements across enterprise operations.

Candidates should have a Bachelor's degree and 8+ years in service delivery or NOC operations, plus at least 3 years in leadership, with strong ITIL and federal IT operations experience.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Leadership

Service Delivery

Network Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree in IT/Business/Management

Tools

ITSM Platforms

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities and ensure service delivery alignment with program objectives. The role entails coordinating with IT teams, monitoring performance, and leading improvements across enterprise operations.

Candidates should have a Bachelor's degree and 8+ years in service delivery or NOC operations, plus at least 3 years in leadership, with strong ITIL and federal IT operations experience.