Enterprise IT Platform & Services Lead

ASM Research, An Accenture Federal Services Company

Bismarck (ND)

On-site

USD 99,000 - 143,000

Full time

14 days+

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Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Services Senior Manager to lead enterprise IT operations, spanning infrastructure, cloud, security, and compliance. You will guide staff, align IT services with business needs, and drive continual improvements through governance and best practices.

The role requires 7–10 years in IT, 5+ years managing teams, and a current DoD 8140 security clearance (Security+ minimum).

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
7-10 years of experience in Information Technology.
5+ years of experience managing IT staff.
Strong communication skills with the ability to clearly explain technical issues to technical and non-technical audiences.
Advanced knowledge of commercial and open-source computer, network, telecom, hosted, and cloud hardware, software, and service offerings.
Demonstrated ability to manage a matrixed workforce and drive collaboration across teams to meet department or contract objectives.
Proven ability to identify, diagnose, isolate, and resolve complex technical and operational issues and implement corrective strategies.
Strong analytical, reasoning, and problem-solving skills with the ability to assess alternatives and determine effective courses of action.
Ability to think long-term, establish achievable action plans, and apply new technology knowledge to improve services and outcomes.
Candidates must have a current security clearance and meet DoD 8140 compliance standard (minimum of Security+ cert)

Responsibilities

Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance.
Ensure continuity of computer, network, and application services through technical leadership, project coordination, service planning, and operational oversight.
Align IT services with business processes and customer requirements while promoting best practices and continuous service improvement.
Perform technical analysis, effort estimation, system and product design review, architectural fit assessment, compliance evaluation, resource planning, milestone management, and quality oversight.
Forecast costs, software, hardware, equipment, and personnel needs for IT projects and operations, and prepare and administer budgets and budget performance reports.
Recommend and implement hardware and software upgrades for business applications, servers, network equipment, laptops, mobile devices, and related IT assets.
Design, develop, implement, and coordinate systems, policies, procedures, and standards to strengthen service delivery, security, and operational effectiveness.
Audit systems and assess outcomes, ensure security of data and network access, and maintain backup and recovery readiness.
Identify operational issues, analyze root causes, and implement strategic solutions to improve procedures, communications, reporting, and efficiency.
Prepare short- and long-range systems plans and priority recommendations, oversee feasibility studies, and validate implementation success through monitoring, documentation, and system audits.
Analyze complex business and user needs and recommend technical solutions that support consistency, maintainability, and quality across existing and future applications.
Lead, mentor, and manage assigned staff, including recruiting, setting expectations, approving timecards, conducting performance reviews, coaching employees, and enforcing organizational policies and procedures.