IT Service Delivery Administrator

Frank Gay Services; Saint Augustine (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and sick leave

Paid holidays

401(k) with company match

Job summary

Apex Southeast is seeking an Entry-Level IT Technician to support our growing Florida footprint from Orlando, with statewide travel. You will ensure end users have functioning hardware, software, and network connectivity, delivering responsive, customer-focused IT support.

The role requires flexibility, travel across Florida, and a strong service mindset to support acquisitions and new site launches in a dynamic environment.

Qualifications

• Minimum IT support experience or help desk experience.
• Familiarity with Windows OS and common business software.
• Willingness to travel statewide and support multiple Florida sites.

Responsibilities

• Provide on-site and remote technical support across Florida locations.
• Install, configure, and troubleshoot computer systems, printers, and network devices.
• Troubleshoot LAN/WAN, Wi-Fi, and cabling; document issues in ticketing system.

Skills

IT support

Help desk

Remote support

Windows OS

Networking basics

Troubleshooting

Education

High school diploma

Tools

Ticketing systems

Remote support tools

Job description

Location: Orlando, FL (Southeast Region – Travel Required Statewide)

Job Type: Full-Time

Company: Apex Southeast

Reports To: Regional Director

Compensation: $60,00- $70, 000

Benefits: Medical, dental, and vision coverage; competitive PTO and sick leave; paid holidays; 401(k) with company match

Mission Of The Role

Job Description – Entry-Level IT Technician (Central Florida – Orlando)

The Entry-Level IT Technician plays a critical role in supporting Apex’s growing Florida footprint by delivering reliable, responsive, and customer-focused technical support across multiple locations.

This individual will ensure end users are equipped with properly functioning hardware, software, and network connectivity, enabling seamless business operations. The role requires flexibility, statewide travel, and a strong service mindset to support dynamic and rapidly growing field operations.

Responsibilities And Experience

Job responsibilities include:

• Provide on-site and remote technical support to end users across multiple Florida locations
• Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
• Support basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and structured cabling
• Document technical issues, resolutions, and service activities accurately within ticketing systems
• Travel throughout Florida as required to support acquisitions, new site launches, and ongoing operational needs
• Deliver professional, timely, and customer-centric service aligned with Apex standards
• Assist with basic system maintenance and IT infrastructure support initiatives

Requisite Experiences Include

• Prior IT support, help desk, or technical support experience required
• Experience using ticketing systems and remote support tools
• Working knowledge of Windows operating systems and common business software applications
• Familiarity with computer hardware, peripherals, and foundational networking concepts
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently in the field while collaborating effectively with a broader IT team

Requirements

• Ability and willingness to travel throughout Florida (valid driver’s license and reliable transportation required)
• Flexibility to support multiple sites in a dynamic, fast-paced environment
• Physical capability to lift and move IT equipment as necessary
• Willingness to continuously learn and adapt to new technologies

Preferred (Not Required)

• Industry-recognized IT certifications (CompTIA A+, Network+, or similar)