IT Service Analyst: Growth Path in Enterprise IT

Vaco Recruiter Services; Indianapolis (IN); On-site; USD 60,000 - 76,000; Full time

Job summary

Vaco Recruiter Services seeks an IT Service Analyst to join the Southfield, MI IT team. You will be the first contact for attorneys and staff, delivering frontline technical support across desktops, software, conferencing, and enterprise apps.

The role emphasizes customer-focused service, proactive problem solving, and strong organization in a fast-paced environment, with opportunities for growth within a large multi-office organization.

Qualifications

• 2+ years of IT Help Desk or Desktop Support experience.
• Experience supporting Microsoft Windows operating systems.
• Working knowledge of Microsoft 365.
• Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to support executive-level users.

Responsibilities

• Provide first-level technical support via phone, email, walk-up requests, and remote support.
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues.
• Image, configure, and deploy laptops for new hires.
• Set up and test workstations, monitors, docking stations, keyboards, and other equipment.
• Support Zoom Rooms and conference room audio/video technology.
• Assist remote employees with connectivity and application issues.
• Support legal-specific applications, including document management systems and other business applications.
• Accurately document all user interactions and technical issues within the organization's ticketing system.
• Escalate issues to Infrastructure, Security, or Applications teams when appropriate.
• Maintain accurate IT asset inventory, including laptops, monitors, and accessories.
• Ensure sufficient inventory is available for new hires and office needs.
• Participate in office technology projects, relocations, and hardware deployments as needed.

Skills

IT Help Desk

Customer Service

Windows OS

Microsoft 365

Remote support

Tools

ServiceNow

Remedy

ManageEngine

Job description

Vaco Recruiter Services seeks an IT Service Analyst to join the Southfield, MI IT team. You will be the first contact for attorneys and staff, delivering frontline technical support across desktops, software, conferencing, and enterprise apps.

The role emphasizes customer-focused service, proactive problem solving, and strong organization in a fast-paced environment, with opportunities for growth within a large multi-office organization.