Service Desk Analyst: ITIL‑Driven Support & Growth

Vorys; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid leave

Job summary

Vorys is seeking a Service Desk Analyst to deliver technology support for all Firm users, via multiple channels. You will diagnose hardware, software, and network issues and uphold ITIL-aligned incident management.

The role emphasizes documentation, effective communication, and ongoing professional development to grow within IT. Strong knowledge of Windows and Office is required, along with customer-focused service and teamwork.

Qualifications

• Associate's degree or equivalent experience required.
• Minimum 1 year of experience in a similar field preferred.

Responsibilities

• Provide technical support via phone, email and in-person during business hours and on-call periods.
• Log, review, and update incidents using the ITSM platform and adhere to SLA policies.
• Research, evaluate, and implement solutions for complex technical issues within Firm standards.

Skills

Microsoft Office

Microsoft Windows

Networking basics

ITIL familiarity

Communication skills

Problem solving

Organization

Adaptability

Education

Associate's degree in related discipline

Tools

ITSM platform

ITIL processes

Job description

Vorys is seeking a Service Desk Analyst to deliver technology support for all Firm users, via multiple channels. You will diagnose hardware, software, and network issues and uphold ITIL-aligned incident management.

The role emphasizes documentation, effective communication, and ongoing professional development to grow within IT. Strong knowledge of Windows and Office is required, along with customer-focused service and teamwork.