Service Desk Technician - Growth, Training & Benefits

Detroit IT; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Company bonus plan

Job summary

Detroit IT in Troy, Michigan, is looking for a Service Desk Technician to join our IT Services team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a positive attitude. Responsibilities include answering helpdesk calls, creating and managing tickets, and ensuring client satisfaction.

The role requires a minimum of 2 years in a customer service role, along with a Bachelor’s Degree in Information Technology. We offer a competitive salary with traditional benefits and a casual work environment.

Qualifications

• Minimum of at least 2 years of experience in a customer service role.
• At least two recognized industry certifications.
• Self-motivated with a passion for managed IT.

Responsibilities

• Answer incoming helpdesk telephone calls.
• Create tickets in helpdesk software.
• Troubleshoot reported issues.
• Document customer information in a wiki or other platform.

Skills

Organizational skills

Customer service experience

Excellent communication

Adaptability

Knowledge of Windows and Macintosh

Education

Bachelor’s Degree in Information Technology

Tools

Helpdesk software

CRM systems

Job description

Detroit IT in Troy, Michigan, is looking for a Service Desk Technician to join our IT Services team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a positive attitude. Responsibilities include answering helpdesk calls, creating and managing tickets, and ensuring client satisfaction.

The role requires a minimum of 2 years in a customer service role, along with a Bachelor’s Degree in Information Technology. We offer a competitive salary with traditional benefits and a casual work environment.