Service Desk Analyst | IT Support & Career Growth

CL fda69abe 6897 4fee b902 ec3f35527499; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Vorys seeks a Service Desk Analyst to deliver technology support for all technology consumers at the Firm. The role uses ITIL-aligned incident management and the ITSM platform to diagnose and restore services efficiently.

You will handle requests via phone, email, and in-person, maintain documentation, and contribute to knowledge-base improvements while pursuing ongoing professional development within a growing IT department.

Qualifications

• Associate's degree or equivalent education/experience required.
• Minimum 1 year of experience in a similar role preferred.
• Advanced computer skills and familiarity with ITIL concepts.
• Strong communication and customer-service orientation.

Responsibilities

• Provide technical support via telephone, email, and in-person during business hours; participate in after-hours on-call as needed.
• Log, review, and resolve incidents in the ITSM system per SLA guidelines; monitor queues.
• Investigate, document, and implement solutions for complex technical issues.
• Create and maintain user-facing knowledge base and instructional materials.
• Pursue ongoing professional development to strengthen technical expertise.
• Collaborate on IT projects, providing technical support and services.

Skills

ITIL knowledge

Customer service

Windows knowledge

Microsoft Office

Problem solving

Adaptability

Education

Associate's degree or equivalent

Tools

ITSM platform

Knowledge base systems

Job description

Vorys seeks a Service Desk Analyst to deliver technology support for all technology consumers at the Firm. The role uses ITIL-aligned incident management and the ITSM platform to diagnose and restore services efficiently.

You will handle requests via phone, email, and in-person, maintain documentation, and contribute to knowledge-base improvements while pursuing ongoing professional development within a growing IT department.