IT Analyst

ITAC Solutions; Jacksonville (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Opportunities for cross-office collaboration

Flexible work schedule

Hands-on experience with IT projects

Job summary

A leading IT firm in Jacksonville, Florida is looking for an IT Analyst to enhance technology support for staff and attorneys. Your responsibilities will encompass resolving technical issues, supporting diverse hardware and software, and engaging in IT projects to improve operations. Ideal candidates will have strong skills in Microsoft Office 365, server administration, and exceptional interpersonal communication. Join a dynamic IT team in a fast-paced environment where you can make a meaningful impact.

Qualifications

• Familiarity with Active Directory, Intune, Exchange Online, and Print Server administration.
• Experience with desktop imaging and hardware repair.
• Ability to work in a high-pressure, fast-paced environment.

Responsibilities

• Respond to technical support requests via phone, email, or in person.
• Document user requests and troubleshooting steps.
• Perform onsite desktop support including hardware installation.
• Assist with IT projects and hardware/software rollouts.
• Maintain inventory of hardware and software.
• Troubleshoot complex technical issues across devices.

Skills

Advanced knowledge of Microsoft Office 365

Mobile device troubleshooting

Exceptional interpersonal skills

Ability to quickly learn new technologies

Job description

Our client is seeking a dynamic IT Analyst to serve as the vital link between technology and the people who use it. This role is central to ensuring the firm’s operations run smoothly by resolving technical issues efficiently, supporting a broad range of hardware and software, and driving projects that enhance the IT experience for attorneys and staff. If you thrive on problem-solving and making an impact every day, this is an exciting opportunity to be the go-to expert for a fast-paced, professional environment.

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

• Opportunity to work closely with a high-performing, collaborative IT team.
• Exposure to a wide variety of desktop and mobile technologies in a professional environment.
• Participate in IT projects that directly improve business operations.
• Hands-on experience with software rollouts, hardware upgrades, and system administration.
• Flexible work schedule with opportunities for cross-office collaboration and travel.
• Develop advanced technical skills with support from experienced IT leadership.
• Engage directly with end users, building strong professional relationships.

Compensation

$60,000 – $65,000

What You’ll Be Doing

• Respond to technical support requests via phone, email, or in person, resolving issues efficiently.
• Document user requests, troubleshooting steps, and solutions in ticketing and knowledgebase systems.
• Perform onsite desktop support including hardware installation, software upgrades, and application configuration.
• Assist with IT projects and hardware/software rollouts across multiple locations.
• Maintain inventory of hardware and software, coordinating repairs and upgrades with vendors.
• Troubleshoot, research, and resolve complex technical issues across desktops, laptops, and mobile devices.

What You’ll Need to be Considered

• Advanced knowledge of Microsoft Office 365 and mobile device troubleshooting (iPhone, iPad, Android).
• Familiarity with Active Directory, Intune, Exchange Online, and Print Server administration.
• Ability to work efficiently in a high-pressure, fast-paced professional environment.
• Exceptional interpersonal skills for interacting with attorneys, staff, and clients.
• Experience with desktop imaging, hardware repair, and system troubleshooting.
• Ability to quickly learn new technologies and adapt to changes.