IT-Savvy CSR for Tech Clients

Retail Information Systems; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Retail Information Systems in Houston, Texas is looking for a Customer Service Representative (CSR) to act as the face of the organization. The CSR will manage tasks such as answering phones, opening support tickets, and scheduling appointments while ensuring client satisfaction.

The ideal candidate should have experience in a fast-paced environment, particularly in the IT sector, and must possess strong communication skills and professionalism. Attention to project management and POS support will be considered a plus.

Qualifications

• Experience in a fast-paced environment is required.
• Pleasant and understandable phone presence is essential.
• Professionalism is necessary.

Responsibilities

• Answer phones and open support tickets.
• Schedule appointments and manage client expectations.
• Work empathetically with demanding clients.

Skills

Communication skills

Empathy

Project management

POS support

IT skills

Job description

Retail Information Systems in Houston, Texas is looking for a Customer Service Representative (CSR) to act as the face of the organization. The CSR will manage tasks such as answering phones, opening support tickets, and scheduling appointments while ensuring client satisfaction.

The ideal candidate should have experience in a fast-paced environment, particularly in the IT sector, and must possess strong communication skills and professionalism. Attention to project management and POS support will be considered a plus.