Customer Service Representative

Retail Information Systems; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Retail Information Systems in Houston, Texas is looking for a Customer Service Representative (CSR) to act as the face of the organization. The CSR will manage tasks such as answering phones, opening support tickets, and scheduling appointments while ensuring client satisfaction.

The ideal candidate should have experience in a fast-paced environment, particularly in the IT sector, and must possess strong communication skills and professionalism. Attention to project management and POS support will be considered a plus.

Qualifications

• Experience in a fast-paced environment is required.
• Pleasant and understandable phone presence is essential.
• Professionalism is necessary.

Responsibilities

• Answer phones and open support tickets.
• Schedule appointments and manage client expectations.
• Work empathetically with demanding clients.

Skills

Communication skills

Empathy

Project management

POS support

IT skills

Job description

Job Description

At RIS, the CSR is the face of our organization. They will be responsible for answering the phones, taking detailed notes, opening support tickets, scheduling all appointments, and managing client expectations. The CSR routinely works with demanding clients and helps address their concerns with empathy and understanding.

Qualifications

The successful candidate will have experience working in a fast paced environment. Experience in the IT sector is also important. As the CSR will spend a large amount of time on the phone, a pleasant and easily understood phone presence is required. Professionalism is essential. Preferential treatment will be given to those candidates with a background in project management, POS support and implementation, or who possess IT skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.