Customer Success & Sales Specialist

CREATIVE AWARDS & TROPHIES INC; Fredericksburg (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

CREATIVE AWARDS & TROPHIES INC is seeking a Customer Service Representative in Texas to engage with customers, identify needs, process requests, and ensure an exceptional service experience. The role requires friendly, computer-savvy individuals who can stay calm under pressure.

The ideal candidate has a high school diploma or GED, prior CSR experience preferred, and comfort with customer management software. Strong phone skills and active listening are essential for success.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and assist them in their award needs.
• Document all customer interactions.

Skills

Customer service

Active listening

Excellent communication

Calm under pressure

Time management

Computer-savvy

Education

High school diploma/GED

Tools

CRM software

Job description

CREATIVE AWARDS & TROPHIES INC is seeking a Customer Service Representative in Texas to engage with customers, identify needs, process requests, and ensure an exceptional service experience. The role requires friendly, computer-savvy individuals who can stay calm under pressure.

The ideal candidate has a high school diploma or GED, prior CSR experience preferred, and comfort with customer management software. Strong phone skills and active listening are essential for success.