IT Relationship Manager: Bridge Tech & Business

Superior Essex; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Superior Essex seeks an IT Relationship Manager to bridge IT and business units in Atlanta. You will translate operational needs into technology initiatives, manage expectations, resolve escalations, and guide IT service performance discussions.

You will coordinate with stakeholders, align IT investments with business priorities, and drive adoption of new solutions. A background in ERP, cloud concepts, and data analytics is preferred.

Qualifications

• 3-5 years experience in IT business relationship management, vendor management, or IT service delivery.
• Knowledge of ERP systems and enterprise systems.
• Understanding of cloud technologies, cybersecurity, and data/privacy concepts.
• Experience in project and change management.
• Ability to translate business strategies into technology roadmaps.
• Strong communication, negotiation, and stakeholder-management skills.

Responsibilities

• Stakeholder management: manage expectations and align IT with business goals.
• Demand and service management: prioritize requests, oversee escalations, and ensure service delivery.
• Strategic alignment: translate business strategies into technology roadmaps.
• Vendor and supplier management: manage relations with third-party IT vendors and service providers.
• Performance monitoring: review SLAs and IT performance; report on initiatives.
• Change and adoption management: lead training and adoption for new IT solutions.

Skills

Stakeholder management

IT service delivery

Strategic alignment

Vendor management

Performance monitoring

Change management

Presentation skills

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

Jira

Power BI

Qlik

Job description

Superior Essex seeks an IT Relationship Manager to bridge IT and business units in Atlanta. You will translate operational needs into technology initiatives, manage expectations, resolve escalations, and guide IT service performance discussions.

You will coordinate with stakeholders, align IT investments with business priorities, and drive adoption of new solutions. A background in ERP, cloud concepts, and data analytics is preferred.