IT Relationship Manager

Essex Solutions; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Essex Solutions in Atlanta, GA is seeking an IT Relationship Manager to bridge IT teams and business units, translating operational needs into technology initiatives and ensuring investments deliver measurable value.

You will manage stakeholder expectations, coordinate demand and service delivery, translate business strategies into roadmaps, and lead change management for new IT solutions, with emphasis on ERP, BI tools, cybersecurity awareness, and data governance.

Qualifications

• 3–5 years in IT business relationship management or IT service delivery.
• Bachelor's degree in IT or related field.
• Experience with ERP, BI tools, and project/change management.

Responsibilities

• Manage stakeholder expectations and escalations across IT and business units.
• Coordinate demand, service management, and SLA reviews.
• Translate business strategies into technology roadmaps.
• Oversee vendor and supplier relationships to optimize delivery.
• Lead quarterly business reviews and monitor KPIs.
• Drive change management, training, and adoption of new IT solutions.

Skills

Stakeholder management

Vendor management

IT service delivery

Change management

Communication skills

Negotiation

Presentation skills

Problem-solving

Business acumen

Education

Bachelor's degree in Information Technology or related field

Tools

Jira

Power BI

Qlik

Job description

Role Overview

The IT Relationship Manager acts as the bridge between IT departments and the business units they support, translating operational needs into technology initiatives and ensuring IT investments deliver measurable value. They manage expectations, resolve escalations, and guide service performance discussions to prevent misalignment between IT and business priorities. The role combines elements of account management, project oversight, and IT strategy execution.

Key Responsibilities

• Stakeholder Management:
• Demand and Service Management: Coordinate with project managers, service managers, and operations teams to prioritize requests, manage escalations, and oversee IT service delivery.
• Strategic Alignment: Translate business strategies into technology roadmaps, ensuring IT initiatives support organizational goals.
• Vendor and Supplier Management: Manage relationships with third-party IT vendors, consultants, and service providers to optimize service delivery.
• Performance Monitoring: Conduct quarterly business reviews, analyze service-level agreements (SLAs), and provide context on IT performance and upcoming initiatives.
• Change and Adoption Management: Lead change management efforts, including training, communication, and adoption strategies for new IT solutions.

Requirements

• 3-5 years experience (preferably in a manufacturing industry) in IT business relationship management, vendor management, or IT service delivery.
• Knowledge of IT systems:
  • Overall functional knowledge of an ERP system
  • Applications and enterprise systems
  • Basic understanding of cloud technologies
  • Cybersecurity and data/privacy concepts
  • Project and change management
  • Enterprise architecture at a high level
  • Data, reporting, and technology KPIs
  • Basic understanding of business intelligence and data analytical platform like Qlik or Power BI is preferred
  • Exposure to Jira or any other project management platform is a must
• Ability to anticipate business needs, manage escalations, and provide proactive technology guidance.
• Should have Excellent communication skills, govern Stakeholders, good at Negotiation and influencing, Problem-solving, Conflict resolution, has Business acumen and Presentation skills with Ability to translate technical concepts into business language.
• Bachelor's degree in Information Technology, Business, or related field.