IT Relationship Manager

Superior Essex; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Superior Essex seeks an IT Relationship Manager to bridge IT and business units in Atlanta. You will translate operational needs into technology initiatives, manage expectations, resolve escalations, and guide IT service performance discussions.

You will coordinate with stakeholders, align IT investments with business priorities, and drive adoption of new solutions. A background in ERP, cloud concepts, and data analytics is preferred.

Qualifications

• 3-5 years experience in IT business relationship management, vendor management, or IT service delivery.
• Knowledge of ERP systems and enterprise systems.
• Understanding of cloud technologies, cybersecurity, and data/privacy concepts.
• Experience in project and change management.
• Ability to translate business strategies into technology roadmaps.
• Strong communication, negotiation, and stakeholder-management skills.

Responsibilities

• Stakeholder management: manage expectations and align IT with business goals.
• Demand and service management: prioritize requests, oversee escalations, and ensure service delivery.
• Strategic alignment: translate business strategies into technology roadmaps.
• Vendor and supplier management: manage relations with third-party IT vendors and service providers.
• Performance monitoring: review SLAs and IT performance; report on initiatives.
• Change and adoption management: lead training and adoption for new IT solutions.

Skills

Stakeholder management

IT service delivery

Strategic alignment

Vendor management

Performance monitoring

Change management

Presentation skills

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

Jira

Power BI

Qlik

Job description

IT Relationship Manager

#26-315

Atlanta, Georgia, United States

External Description

Role Overview

The IT Relationship Manager acts as the bridge between IT departments and the business units they support, translating operational needs into technology initiatives and ensuring IT investments deliver measurable value. They manage expectations, resolve escalations, and guide service performance discussions to prevent misalignment between IT and business priorities. The role combines elements of account management, project oversight, and IT strategy execution.

Key Responsibilities

• Stakeholder Management:
• Demand and Service Management: Coordinate with project managers, service managers, and operations teams to prioritize requests, manage escalations, and oversee IT service delivery.
• Strategic Alignment: Translate business strategies into technology roadmaps, ensuring IT initiatives support organizational goals,
• Vendor and Supplier Management: Manage relationships with third-party IT vendors, consultants, and service providers to optimize service delivery
• Performance Monitoring: Conduct quarterly business reviews, analyze service-level agreements (SLAs), and provide context on IT performance and upcoming initiatives.
• Change and Adoption Management: Lead change management efforts, including training, communication, and adoption strategies for new IT solutions.

Requirements

• 3-5 years experience (preferably in a manufacturing industry) inIT business relationship management, vendor management, or IT service delivery.
• Knowledge ofIT systems
  • Overall functional knowledge of an ERP system
  • Applications and enterprise systems
  • Basic understanding of cloud technologies
  • Cybersecurity and data/privacy concepts
  • Project and change management
  • Enterprise architecture at a high level
  • Data, reporting, and technology KPIs
  • Basic understanding of business intelligence and data analytical platform like Qlik or Power BI is preferred
  • Exposure to Jira or any other project management platform is a must
• Ability toanticipate business needs, manage escalations, and provide proactive technology guidance.
• Should have Excellent communication skills, govern Stakeholders, good at Negotiation and influencing, Problem-solving, Conflict resolution, has Business acumen and Presentation skills with Ability to translate technical concepts into business language
• Bachelor’s degree inInformation Technology, Business, or related field.

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