IT Project Coordinator: Onboarding & Offboarding Lead

ROBO; Vancouver (WA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

ROBO is seeking a highly organized Project Coordinator to lead the full client lifecycle - guiding onboarding and managing existing clients through a clean, professional offboarding when they transition off our services. This role coordinates schedules, tracks progress, maintains documentation, and keeps clients and internal teams informed.

The Project Coordinator will run onboarding and offboarding calls, manage workplans and checklists, schedule engineers, and ensure tasks stay on track from

Qualifications

• 2+ years experience in project coordination or administrative support in IT/MSP environment.
• Experience coordinating multiple clients or projects.
• Familiarity with MSP tools is a plus.
• Strong written and verbal communication.
• Able to work independently and with teams.

Responsibilities

• Lead onboarding and offboarding calls with clients.
• Manage workplans, checklists, and schedules.
• Coordinate with engineers and Professional Services teams.
• Maintain accurate documentation in HaloPSA and internal systems.

Skills

Organizational skills

Communication

Attention to detail

Client coordination

Multitasking

IT concepts

Tools

HaloPSA

ITGlue

Microsoft 365

SharePoint

Job description

ROBO is seeking a highly organized Project Coordinator to lead the full client lifecycle - guiding onboarding and managing existing clients through a clean, professional offboarding when they transition off our services. This role coordinates schedules, tracks progress, maintains documentation, and keeps clients and internal teams informed.

The Project Coordinator will run onboarding and offboarding calls, manage workplans and checklists, schedule engineers, and ensure tasks stay on track from