IT Program Manager: Business Process & Delivery

GRAND PACIFIC RESORTS INC; Carlsbad (CA); On-site; USD 120,000 - 145,000; Full time

Job summary

Grand Pacific Resorts Inc in Carlsbad, CA is seeking an experienced IT Program Manager to partner with business leaders to understand, document, and improve processes, then plan and execute technology initiatives that support those processes.

You will be equally comfortable in discovery conversations with stakeholders and in driving disciplined execution across IT teams, owning delivery of complex programs and coordinating with internal teams and external vendors.

Qualifications

• 8+ years delivering IT projects or programs in business critical environments
• Demonstrated experience learning and documenting business processes
• Strong facilitation and stakeholder management skills
• Proven ability to turn ambiguity into structured plans
• Experience leading planning and execution, not just tracking work
• Excellent written and verbal communication skills

Responsibilities

• Own delivery of IT programs or complex projects
• Coordinate work across internal teams and external vendors
• Actively manage risks, issues, and tradeoffs
• Drive accountability and decision making
• Communicate clearly with executive and operational stakeholders

Skills

IT program management

Stakeholder management

Process documentation

Planning & delivery

Communication

Education

PMP certification (preferred)

Tools

ERP systems

CRM systems

Job description

Grand Pacific Resorts Inc in Carlsbad, CA is seeking an experienced IT Program Manager to partner with business leaders to understand, document, and improve processes, then plan and execute technology initiatives that support those processes.

You will be equally comfortable in discovery conversations with stakeholders and in driving disciplined execution across IT teams, owning delivery of complex programs and coordinating with internal teams and external vendors.