IT Program Manager

Grand-Pacific-Resorts-5; Carlsbad (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Grand Pacific Resorts seeks an IT Program Manager to partner with business leaders, document end-to-end processes, and plan technology initiatives that optimize operations. You will drive disciplined execution across IT teams, facilitate discovery workshops, and translate business needs into actionable delivery plans, balancing speed and impact.

The role requires strong facilitation, stakeholder management, and excellent communication, with a focus on hospitality and complex enterprise systems.

Qualifications

• 8+ years delivering IT projects or programs in business critical environments.
• Strong facilitation and stakeholder management skills.
• Proven ability to turn ambiguity into structured plans.
• Excellent written and verbal communication skills.
• Experience in enterprise systems (ERP, CRM, integrations, data platforms).
• Background in hospitality, consulting, operations, or business systems.
• PMP or similar certification (helpful but not required).

Responsibilities

• Partner with business stakeholders to understand end to end business processes.
• Facilitate workshops and interviews to document current state workflows.
• Identify gaps, inefficiencies, risks, and improvement opportunities.
• Create clear, consumable process documentation (current and future state).
• Lead planning sessions with business and technical teams.
• Translate business needs into actionable delivery plans.
• Coordinate work across internal teams and external vendors.
• Actively manage risks, issues, and tradeoffs.
• Communicate clearly with executive and operational stakeholders.
• Escalate issues early with proposed solutions.

Skills

Project leadership

Facilitation

Stakeholder management

Communication

Ambiguity reduction

Job description

IT Program Manager Business Process & DeliveryRole SummaryWe are seeking an experienced IT Program Manager who can partner closely with business leaders to understand, document, and improve business processes, then plan and execute technology initiatives that support those processesThis role requires someone who is equally comfortable in discovery conversations with business stakeholders and in driving disciplined execution across IT teamsKey ResponsibilitiesBusiness Process Discovery & DocumentationPartner with business stakeholders to understand end to end business processesFacilitate workshops and interviews to document current state workflowsIdentify gaps, inefficiencies, risks, and improvement opportunitiesCreate clear, consumable process documentation (current and future state)Planning & Solution ShapingLead planning sessions with business and technical teamsTranslate business needs into actionable delivery plansDefine scope, milestones, dependencies, risks, and success metricsProvide guidance and recommendations based on experience and best practicesEnsure alignment between business priorities and technical executionProgram & Project ExecutionOwn delivery of one or more IT programs or complex projectsCoordinate work across internal teams and external vendorsActively manage risks, issues, and tradeoffsDrive accountability and decision makingCommunicate clearly with executive and operational stakeholdersStakeholder LeadershipServe as a trusted partner to business leadersSet expectations and manage change effectivelyEscalate issues early with proposed solutionsBalance speed, quality and business impactRequired Experience & Skills 8+ years delivering IT projects or programs in business critical environmentsDemonstrated experience learning and documenting business processesStrong facilitation and stakeholder management skillsProven ability to turn ambiguity into structured plansExperience leading planning and execution, not just tracking workExcellent written and verbal communication skillsPreferred BackgroundExperience in enterprise systems (ERP, CRM, integrations, data platforms)Background in hospitality, consulting, operations, or business systemsPMP or similar certification (helpful but not required)