IT Program Manager

GRAND PACIFIC RESORTS INC; Carlsbad (CA); On-site; USD 120,000 - 145,000; Full time

Job summary

Grand Pacific Resorts Inc in Carlsbad, CA is seeking an experienced IT Program Manager to partner with business leaders to understand, document, and improve processes, then plan and execute technology initiatives that support those processes.

You will be equally comfortable in discovery conversations with stakeholders and in driving disciplined execution across IT teams, owning delivery of complex programs and coordinating with internal teams and external vendors.

Qualifications

• 8+ years delivering IT projects or programs in business critical environments
• Demonstrated experience learning and documenting business processes
• Strong facilitation and stakeholder management skills
• Proven ability to turn ambiguity into structured plans
• Experience leading planning and execution, not just tracking work
• Excellent written and verbal communication skills

Responsibilities

• Own delivery of IT programs or complex projects
• Coordinate work across internal teams and external vendors
• Actively manage risks, issues, and tradeoffs
• Drive accountability and decision making
• Communicate clearly with executive and operational stakeholders

Skills

IT program management

Stakeholder management

Process documentation

Planning & delivery

Communication

Education

PMP certification (preferred)

Tools

ERP systems

CRM systems

Job description

Job DetailsJob Location: Grand Pacific Resorts Inc - Carlsbad, CA 92008Position Type: Full TimeSalary Range: $120,000.00 - $145,000.00 Salary/yearJob Shift: 1st ShiftIT Program Manager Business Process & Delivery

Role Summary

We are seeking an experienced IT Program Manager who can partner closely with business leaders to understand, document, and improve business processes, then plan and execute technology initiatives that support those processes

This role requires someone who is equally comfortable in discovery conversations with business stakeholders and in driving disciplined execution across IT teams

Key Responsibilities

• Business Process Discovery & Documentation
  • Partner with business stakeholders to understand end to end business processes
  • Facilitate workshops and interviews to document current state workflows
  • Identify gaps, inefficiencies, risks, and improvement opportunities
  • Create clear, consumable process documentation (current and future state)
• Planning & Solution Shaping
  • Lead planning sessions with business and technical teams
  • Translate business needs into actionable delivery plans
  • Define scope, milestones, dependencies, risks, and success metrics
  • Provide guidance and recommendations based on experience and best practices
  • Ensure alignment between business priorities and technical execution
• Program & Project Execution
  • Own delivery of one or more IT programs or complex projects
  • Coordinate work across internal teams and external vendors
  • Actively manage risks, issues, and tradeoffs
  • Drive accountability and decision making
  • Communicate clearly with executive and operational stakeholders
• Stakeholder Leadership
  • Serve as a trusted partner to business leaders
  • Set expectations and manage change effectively
  • Escalate issues early with proposed solutions
  • Balance speed, quality and business impact

Qualifications

• Required Experience 8+ years delivering IT projects or programs in business critical environments
• Demonstrated experience learning and documenting business processes
• Strong facilitation and stakeholder management skills
• Proven ability to turn ambiguity into structured plans
• Experience leading planning and execution, not just tracking work
• Excellent written and verbal communication skills

Preferred Background

• Experience in enterprise systems (ERP, CRM, integrations, data platforms)
• Background in hospitality, consulting, operations, or business systems
• PMP or similar certification (helpful but not required)