IT Program Manager - Process to Delivery Leader

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 120,000 - 145,000; Full time

Job summary

Grand Pacific Resorts in Carlsbad, CA is seeking an experienced IT Program Manager to partner with business leaders, document and improve processes, and drive technology initiatives that support those processes. This role requires an individual who can navigate discovery conversations with business stakeholders and drive disciplined execution across IT teams.

The position focuses on planning, solution shaping, and delivering complex programs, while aligning business priorities with technical

Qualifications

• 8+ years delivering IT projects or programs in business critical environments.
• Experience learning and documenting business processes.
• Strong facilitation and stakeholder management skills.
• Proven ability to turn ambiguity into structured plans.
• Experience leading planning and execution, not just tracking work.
• Excellent written and verbal communication skills.

Responsibilities

• Lead business process discovery and documentation with stakeholders.
• Plan and shape solutions with cross-functional teams.
• Own delivery of IT programs or complex projects.
• Communicate with executive and operational stakeholders; manage risks and tradeoffs.

Skills

IT project delivery

Process documentation

Facilitation

Stakeholder management

Executive communication

Tools

ERP systems

CRM systems

Data platforms

Job description

Grand Pacific Resorts in Carlsbad, CA is seeking an experienced IT Program Manager to partner with business leaders, document and improve processes, and drive technology initiatives that support those processes. This role requires an individual who can navigate discovery conversations with business stakeholders and drive disciplined execution across IT teams.

The position focuses on planning, solution shaping, and delivering complex programs, while aligning business priorities with technical