IT Program Manager / Enterprise

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in the hospitality sector seeks an IT Program Manager to lead technology initiatives and stakeholder partnerships. This role involves managing various business functions and systems, ensuring compliance, and mentoring a team. Ideal candidates will have extensive experience in technology management and a strong understanding of hospitality operations.

Qualifications

• At least 8 years of relevant business or technology experience.
• Experience leading technology teams.
• Deep understanding of software solutions like ERP.

Responsibilities

• Leading projects from scope definition to implementation.
• Managing vendor relationships and ensuring compliance.
• Overseeing daily systems operations and support.

Skills

Communication

Leadership

Project Management

Education

Bachelor's degree

Tools

Dynamics 365 F&O

ADP

Agilysys hospitality systems

Job description

Job Title: IT Program Manager, Enterprise & Hospitality

Be among the first 25 applicants and direct message the job poster from Graton Resort & Casino.

The IT Program Manager leads stakeholder partnerships, manages the technology portfolio, and delivers solutions supporting various business functions including Finance, Accounting, Hospitality, Food & Beverage, Human Resources, and Legal. The role involves proactively identifying opportunities for technology to contribute to business success.

Primary responsibilities include:

1. Collaborating to develop technology roadmaps.
2. Planning and leading initiatives.
3. Leading a team performing systems management, process analysis, data stewardship, and escalation support.

This position functions as the systems owner for related platforms and technologies such as ERP, supply chain/procurement, lodging, and F&B systems. It also involves managing relationships with vendors.

Essential Functions:

• Redefining hospitality at Graton Resort & Casino while embodying our values.
• Performing responsibilities in accordance with company standards, policies, and procedures.
• Acting as a trusted advisor to leadership, aligning business objectives with technology solutions, and collaborating on strategy, delivery, and support.
• Developing and communicating roadmaps for process and system initiatives.
• Leading projects from scope definition to implementation, including stakeholder communication and managing project financials.
• Coordinating with project teams and vendors for implementations, upgrades, testing, change management, and adoption support.
• Championing change management, training, and maximizing solution effectiveness.
• Leading and mentoring a team of analysts, engineers, and administrators.
• Leading solution analysis and selection initiatives.
• Managing systems lifecycle in partnership with architecture, functional, and operations teams.
• Overseeing daily systems operations and support through ticketing systems and processes.
• Reviewing system issues, identifying business impacts, and developing solutions.
• Collaborating with Support Operations for effective support and escalation paths.
• Managing vendor relationships, including selection, contracting, negotiations, and performance management.
• Guiding data architecture and ensuring smooth data flow and quality.

Minimum Qualifications:

• Effective communication skills with guests, team members, and management.
• Bachelor's degree or equivalent experience.
• At least 8 years of relevant business or technology experience.
• Experience leading technology teams.
• Deep understanding of software solutions like ERP, procurement, HCM/HRIS, and integrations.
• Knowledge of relevant business functions and processes.
• Understanding of key regulations such as PCI, NIGC, etc., ensuring compliance.

Preferred Qualifications:

• Experience with Dynamics 365 F&O, ADP, or Agilysys hospitality systems.
• Industry experience in gaming, entertainment, or hospitality.
• Project management certifications like PMI-PMP or Agile are a plus.

Seniority Level:

• Mid-Senior level

Employment Type:

• Full-time

Job Function:

• Information Technology

Industries:

• Hospitality, IT Services, and IT Consulting