IT Professional I - R21117

Sarasota County Government; Sarasota (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

The Twelfth Judicial Circuit in Sarasota County is seeking an IT Professional I to support end-user computing and courtroom infrastructure, including PCs, mobile devices, printers, and software provisioning. The role emphasizes troubleshooting, accurate documentation, and onboarding/offboarding tasks.

You will collaborate with county IT staff and court personnel to ensure uninterrupted operations, provide direct in-courtroom assistance, and help manage hardware lifecycle and reporting.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field.
• Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.

Responsibilities

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
• Resolve Help Desk inquiries in person, by phone, email, or ticketing system in a timely and professional manner.
• Document diagnostics and resolutions in the Help Desk knowledge base for tracking and optimization.
• Install, configure, and update standard business software including Microsoft 365 apps and court applications.
• Serve as the primary technical lead for user onboarding and offboarding, hardware staging, and account setups.
• Coordinate installation of applications from external IT departments onto Circuit workstations.
• Provide direct in-courtroom technical assistance to judges, attorneys, and staff.
• Manage daily operation and reliability of courtroom systems and A/V equipment.
• Maintain and update hardware/software inventory databases across records.
• Execute secure hardware disposal per regulations and policies.
• Analyze data and produce reports for multi-year hardware refresh plans.
• Deliver hands-on training to Circuit employees on end-user hardware and software.

Education

Bachelor’s degree in computer science, Information Systems, or related field

Tools

Microsoft 365

Courtroom A/V equipment

Job description

Start Here. Grow Here. Stay Here.

The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.

About the Position

In this role, you will...

Sample Duties:

End-User Technical Support & System Maintenance

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.


• Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.


• Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.


• Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.


• Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.


• Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.

Courtroom Infrastructure Management

• Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.


• Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.

Asset Management, Database Records & Reporting

• Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.


• Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.


• Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.

Collaboration, Training & Professional Development

• Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.


• Deliver hands‑on training and instruction to Circuit employees regarding the proper use of end‑user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.


• Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.


• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.


• On-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned

About You

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Systems, or related field.


• Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.

CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

About Everything Else

Starting Pay Range:$28.34 hourly