IT Professional I - R21117

Gulfshoresal; Sarasota, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Gulfshoresal is seeking an IT Professional I in Sarasota County to support end-user computing and courtroom tech infrastructure. You will troubleshoot hardware/software, maintain documentation, and help keep judicial operations seamless. The role demands 40 hours weekly with on-call rotations.

The position requires a Bachelor's degree in a related field and may substitute experience for the degree. Strong MS 365 and audiovisual support are a plus.

Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• Experience may be substituted with relevant professional work.
• End-user computing and IT support experience preferred.

Responsibilities

• Deploy, maintain, and troubleshoot PCs, laptops, phones, printers, and peripherals.
• Provide Help Desk support via in-person, phone, email, or ticketing system.
• Document diagnostics and resolutions in the knowledge base.
• Install and update Microsoft 365 and court-specific software.
• Lead onboarding/offboarding and user account provisioning.
• Coordinate software installations from external IT teams.

Skills

IT support

Help Desk

Troubleshooting

Documentation

Communication

Education

Bachelor's Degree in Computer Science, Information Systems, or related field

Tools

Microsoft 365

Help Desk software

A/V equipment

Job description

Start Here. Grow Here. Stay Here.

The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.

About the Position

In this role, you will...

Sample Duties:

End-User Technical Support & System Maintenance

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
• Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
• Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.
• Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.
• Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.
• Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.

Courtroom Infrastructure Management

• Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
• Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.

Asset Management, Database Records & Reporting

• Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.
• Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
• Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.

Collaboration, Training & Professional Development

• Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.
• Deliver hands‑on training and instruction to Circuit employees regarding the proper use of end‑user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.
• Collaborate with cross‑functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.
• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.
• On-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned

About You

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.

Subject to Passing Substance Screening:

This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.

CJIS Clearance:

The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

About Everything Else

Starting Pay Range:

$28.34 hourly