IT Professional I

Sarasota County; Sarasota, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Florida Retirement System (FRS)

Job summary

Sarasota County is seeking an IT Professional I to support end-user computing and courtroom technology. The role focuses on deploying, maintaining, and troubleshooting PCs, mobiles, printers, and peripherals while delivering timely Help Desk support.

You will document cases, maintain software, assist with onboarding/offboarding, and collaborate with county IT to keep court operations running smoothly. Monday–Friday schedule with on-call shifts.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Progressively responsible experience may be substituted on a year-for-year basis for the degree.

Responsibilities

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, and peripherals.
• Provide end-user technical support via Help Desk (in person, phone, email).
• Document diagnostics and resolutions in the knowledge base and ticketing system.
• Install and update software including Microsoft 365 and internal court apps.
• Lead onboarding/offboarding and manage hardware/software provisioning.

Skills

End-user support

Help Desk

Microsoft 365

Troubleshooting

Onboarding/Offboarding

Education

Bachelor’s Degree in Computer Science/IS

Tools

Ticketing system

Windows OS

Job description

## IT Professional IApply: Judicial Center: Full time: Posted Today: R21117**Department:**Court Administration**Start Here. Grow Here. Stay Here.**The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.# **About the Position**In this role, you will...**Sample Duties:***End-User Technical Support & System Maintenance** Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.* Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.* Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.* Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.* Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.* Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.*Courtroom Infrastructure Management** Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.* Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.*Asset Management, Database Records & Reporting** Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.* Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.* Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.*Collaboration, Training & Professional Development** Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.* Deliver hands-on training and instruction to Circuit employees regarding the proper use of end-user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.* Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles. # **About the Schedule****Work Hours:*** Full-Time, 40 hours per week.* Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.* On-call on a rotating support schedule. Applicants **must** be flexible, with the ability to work shifts, weekends, and holidays as assigned # **About You****Minimum Qualifications:*** Bachelor’s Degree in Computer Science, Information Systems, or related field.* Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree. **Subject to Passing Substance Screening:**This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years. **CJIS Clearance:** The successful candidate will be subject to an extensive background check(s) as a part of the hiring process. **About Everything Else****Starting Pay Range:** $28.34 hourly*Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).***If you are selected to join our team,** **please click on this link to review the Required First Day Documents******.** You will need to present the following items on your first day:****1.** **I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:** https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents* If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)**2. U.S. Social Security Card (signed, physical card).** This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)**Benefits:*** Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!* For more information about employee benefits, please click this link or visit SCGov.net for additional information.* Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.* Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)******A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.**We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).***Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.***