IT Professional I

Sarasota County; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Accounts

EAP

Florida Retirement System (FRS)

Paid holidays

Job summary

Sarasota County is seeking an IT Professional I to support end-user computing and courtroom technical infrastructure in Sarasota County. The role focuses on deploying, maintaining, and upgrading IT hardware/software, providing responsive support, documenting diagnostics, and driving continuous improvement.

The position includes onboarding/offboarding lead responsibilities, collaboration with county IT teams, and training Circuit staff on end-user devices and Microsoft 365.

Qualifications

• Bachelor’s degree required; substitution allowed year-for-year with professional experience.
• Pre-employment substance screening required.
• CJIS background check required.

Responsibilities

• Deploy, troubleshoot PCs, laptops, printers, and related peripherals.
• Provide end-user IT support via Help Desk and document diagnostics within knowledge base.
• Install/update Microsoft 365 and court applications; manage software provisioning.
• Lead user onboarding/offboarding; manage hardware staging and account setups.
• Support courtroom A/V and courtroom infrastructure to ensure uninterrupted proceedings.

Education

Bachelor’s Degree in Computer Science, Information Systems, or related field

Job description

About the Position

Department: Court Administration Start Here. Grow Here. Stay Here. The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.

Sample Duties

End-User Technical Support & System Maintenance

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
• Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
• Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.
• Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.
• Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.
• Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.

Courtroom Infrastructure Management

• Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
• Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.

Asset Management, Database Records & Reporting

• Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.
• Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
• Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.

Collaboration, Training & Professional Development

• Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.
• Deliver hands-on training and instruction to Circuit employees regarding the proper use of end-user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.
• Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.

About the Schedule

• Work Hours: Full-Time, 40 hours per week.
• Typical Schedule: Monday – Friday, 08:00 a.m. to 05:00 p.m.
• On-call on a rotating support schedule.
• Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.
• Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.
• CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

Compensation

Starting Pay Range: $28.34 hourly

First Day Documents

• I-9 Acceptable Documents to show your identity and authorization to work.
• U.S. Social Security Card (signed, physical card). Failure to provide this document could jeopardize timely compensation.

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Florida Retirement System (FRS)
• Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

Company Culture

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different. Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Sarasota has 37 miles of award-winning beaches, over 80 parks and 100 golf courses, and is known as the cultural capital of Florida with museums of art, theaters, an aquarium, botanical gardens and the annual international film festival.

Unsurpassed beauty, rich cultural offering, diverse educational opportunities, wide-ranging recreational possibilities make Sarasota a great place to live and work! We believe in work-life balance with a generous leave plan.