IT Professional Associate

University of Georgia

Athens (GA)

On-site

USD 45,000 - 50,000

Full time

4 days ago

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Job summary

University of Georgia is seeking an IT Support Technician II to maintain and troubleshoot standalone and networked systems in a dynamic college IT environment. You will support Windows and MacOS workstations, desktop applications, and basic network devices while collaborating with the IT team and reporting to the IT Manager.

The role emphasizes strong communication, ability to work independently, and flexibility across tasks in a lab and office setting, with a 8 a.m.–5 p.m. schedule.

Qualifications

High school diploma or equivalent.
2 years of related experience preferred.

Responsibilities

Install, standardize and troubleshoot desktop systems in a complex office or lab environment.
Assist clients with questions regarding IT use and practices.
Support desktop applications including MS Office and Adobe Creative Cloud.
Assist with imaging and configuration of hardware for deployment.
Assist with Active Directory management and domain–join tasks.

Skills

Windows OS

MacOS

Hardware

Networking

Education

High School Diploma

Tools

MS Office

Adobe Creative Cloud

Job description

Job Title

IT Support Technician II

Employment Details

Employment Type: Employee

FLSA: Non-Exempt

Full/Part Time: Full Time

FTE: 1.0

Work Schedule: 8 a.m. - 5 p.m.

Salary

$45,000 - $50,000

Location

Athens Area

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Position Summary

A professional level position within the Information Technology Services Unit of the Grady College of Journalism and Mass Communication. The person filling this position is expected to have a broad knowledge of technical skills to diagnose and resolve issues pertaining to standalone and interconnected systems including hardware, software, peripherals, and network devices. The person in this position may be an IT generalist or an employee with multiple technical specialties such as system administration, network administration, web development, etc. The candidate filling this position will work closely with and report to the college IT Manager.

Knowledge, Skills, Abilities and/or Competencies

Excellent communication and organizational skills needed. The IT Professional will collaborate with other IT professionals in the unit to deploy and support networked Windows and MacOS desktop systems for individual users and a lab environment. Experience and knowledge of Windows and MacOS for support and configuration, MS Office, Adobe Creative Cloud and other desktop applications such as various email clients. Successful candidate will have demonstrated the ability to work independently and as a member of a small team.

Physical Demands

Sitting for long periods, working with a keyboard, mouse and monitor. Some moving of equipment. Lifting up to 25 pounds.

Other Attributes

Driving responsibility: No

Position of Trust: Yes

Financial resources control: No

P-Card required: No

Essential P-Card: No

Children under 18: No

Security Access: Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

EEO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties / Responsibilities - General Work