IT Professional

The University of Vermont; Burlington (VT); On-site; USD 70,000 - 78,000; Full time

Job summary

The University of Vermont is seeking an IT support specialist to provide technical support and analysis for the CHWB Electronic Health Record system, desktop devices, medical devices, peripherals, and related software systems.

Collaborate with the CHWB IT team to triage requests, prioritize projects, and ensure secure, reliable access to system information that enhances the quality of care and resource efficiency for students and staff.

Qualifications

• Bachelor’s degree in a technology field or related field, and three years of related experience.
• Experience in desktop hardware, application and website support.
• Familiarity with cloud computing environments, SQL, data analysis, data transmission methods, Windows and IOS platforms, and general web technologies.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Provide technical support and perform analysis related to implementation, operation, and ongoing enhancement of the CHWB EHR system, personal computing devices, medical devices, peripheral hardware, and other related software systems.
• Collaborate with the CHWB IT team to continuously assess and prioritize service requests and IT projects, providing exceptional customer service and follow-through.
• Participate in department risk assessments, security audits and system reviews of security controls.
• Work effectively with administrators, clinicians, students, and other staff to optimize the value of the EHR in clinical work and in accessing system information for the purpose of optimizing the quality of care and the efficient use of resources.
• Contribute to a welcoming and inclusive Center for Health and Wellbeing for all students and staff.

Skills

Desktop support

Cloud computing

SQL

Data analysis

Windows

iOS

Microsoft 365

Vendor management

Communication

Education

Bachelor’s degree in technology

Tools

Microsoft 365

Job description

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

Provide technical support and perform analysis related to implementation, operation, and ongoing enhancement of the CHWB Electronic Health Record system, personal computing devices, medical devices, peripheral hardware, and other related software systems. Collaborate with the CHWB IT team to continuously assess and prioritize service requests and IT projects, providing exceptional customer service and follow-through. Participate in department risk assessments, security audits and system reviews of security controls. Work effectively with administrators, clinicians, students, and other staff to optimize the value of the EHR in clinical work and in accessing system information for the purpose of optimizing the quality of care and the efficient use of resources. Contribute to a welcoming and inclusive Center for Health and Wellbeing for all students and staff. Support the mission and philosophy of the CHWB , Division of Student Affairs, and the University of Vermont.

Minimum Qualifications (or equivalent combination of education and experience)

• Bachelor’s degree in a technology field or related field and three years of related experience
• Experience in desktop hardware, application and website support
• Familiarity with cloud computing environments, SQL , data analysis, data transmission methods, Windows and IOS platforms, and general web technologies
• Proficiency with Microsoft 365 applications
• Experience with outside vendors and interfacing systems
• Effective verbal and written communication skills

All CHWB employees are considered Healthcare workers as defined in Vermont State Law. The following vaccinations are requiredfor all CHWB employees:

• Tdap (Tetanus/Diphtheria/Acellular Pertussis) a one-time only dose for adults
• Hepatitis B- a series of two OR three vaccines (depending on manufacturer), followed by a positive Hepatitis B surface antibody.
• A negative “two step” PPD or a negative IGRA blood test (QuantiFERON Gold)
• Note: if you have had positive tuberculosis testing in the past it is very important that you send any records related to testing and/or treatment, and the results of your most recent chest x-ray.

Desirable Qualifications

• Experience with health data, data queries, data visualization software, and electronic health records ( EHR ), HL7 and other health information exchange standards
• Experience with business process automation tools like Microsoft Power Automate and AI integration
• A patient, emotionally intelligent approach to supporting colleagues and clients
• Informational organization skills and experience writing clear, accessible end-user documentation
• Ability to educate colleagues with a range of technical abilities, both one-on-one and in formal training sessions

Anticipated Pay Range

Anticipated Pay Range $70,000 - $78,000

Other Information

Special Conditions

Special Conditions A probationary period may be required, Background Check required for this position

FLSA

FLSA Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 09/21/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Posting Number

Posting Number S6309PO

Department

Position Number

Position Number 014777

Percent of Full-Time

Percent of Full-Time 1.0

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

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• How did you hear about this employment opportunity?
  • Chronicle of Higher Education
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  • Inside Higher Ed
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  • UVM Employment Web Site
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