LCOM IT Support Technician

The University of Vermont; Burlington, Northern (VT, KY); Hybrid; USD 37,000 - 41,000; Full time

Job summary

The University of Vermont provides broad technical support for COM Users, covering faculty, staff, and students. You will handle Active Directory accounts, desktop operating systems, software, and networking, and you will support the service center with walk-in and phone-in users, coordinating with system administration and development teams.

Applicants should have a bachelor’s degree in a related field and 2–3 years of technology support experience, with strong proficiency in Windows, MS

Qualifications

• Bachelor’s degree in related field and 2–3 years of experience in technology support.
• Knowledge of the Windows platform, computer hardware and peripherals.
• Proficiency with MS Office and other office support applications.

Responsibilities

• Provide a broad range of technical support for COM Users, including faculty, staff, and students.
• Troubleshoot and resolve issues with desktop OS, software, hardware, and network access.
• Support service center operations and assist in rolling out new technology initiatives and end-user training.

Skills

Windows OS

MS Office

Networking basics

Technical support

Education

Bachelor’s degree in related field

Tools

Active Directory

Job description

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

Be sure to carefully review and update your application information before submitting an application!

Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.

Desirable Qualifications

Ability to troubleshoot and support Mac computers desirable.

Anticipated Pay Range

Anticipated Pay Range $27.00 - $30.00/hr

Other Information

Special Conditions

Special Conditions A probationary period may be required, This position is ineligible for telework due to the essential functions, Background Check required for this position

FLSA

FLSA Non-Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 09/16/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Posting Number

Posting Number S6294PO

Department

Position Number

Position Number 00022138

Percent of Full-Time

Percent of Full-Time 1.0

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • HigherEdJobs
  • Inside Higher Ed
  • LinkedIn
  • Seven Days
  • UVM Employee (Please specify below)
  • UVM Employment Web Site
  • Vermont JobLink (Department of Labor)
  • Other (Please specify below)