IT Product Engineer, ServiceNow

Delta Air Lines, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Delta Air Lines, Inc. seeks an IT Technical Product Engineer to provide technical product leadership for ServiceNow.

In partnership with the Business Product Owner, translate priorities into scalable, maintainable solutions while protecting the long-term health of the platform. The role ensures platform alignment, documentation, and delivery readiness, serving as a trusted advisor to senior leaders, product owners, architects, and developers.

Qualifications

• Technical leadership and hands-on governance for ServiceNow implementations.
• Ability to translate business priorities into scalable, maintainable platform solutions.
• Mentorship of technical and product teams to improve delivery momentum.

Responsibilities

• Technical Product Leadership
• AI and Automation Enablement
• Solution Design and Technical Governance
• Out-of-the-Box Design and Platform Standardization
• Platform Health and Sustainability
• Documentation Ownership
• Delivery Enablement and Quality

Job description

The ServiceNow IT Technical Product Engineer provides technical product leadership for assigned ServiceNow products and capabilities. Working in close partnership with the Business Product Owner, this role translates business priorities into scalable, supportable, and technically sound solutions while protecting the long-term health of the ServiceNow platform. The Business Product Owner retains accountability for product strategy, business priorities, roadmap direction, and management of development resources. The Technical Product Engineer is accountable for technical execution, solution integrity, platform alignment, documentation, delivery readiness, and technical quality. This role serves as a trusted advisor to senior leaders, product owners, architects, developers, process owners, and other key stakeholders. The successful candidate promotes out-of-the-box ServiceNow capabilities, mentors technical and product teams, works effectively with limited direction, and maintains delivery momentum in a fast-moving environment where priorities and requirements may change frequently.

• Technical Product Leadership
• AI and Automation Enablement20
• Solution Design and Technical Governance
• Out-of-the-Box Design and Platform Standardization
• Platform Health and Sustainability
• Documentation Ownership
• Delivery Enablement and Quality