ServiceNow IT Product Engineer: Leadership & Automation

Delta Air Lines, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Delta Air Lines, Inc. seeks an IT Technical Product Engineer to provide technical product leadership for ServiceNow.

In partnership with the Business Product Owner, translate priorities into scalable, maintainable solutions while protecting the long-term health of the platform. The role ensures platform alignment, documentation, and delivery readiness, serving as a trusted advisor to senior leaders, product owners, architects, and developers.

Qualifications

• Technical leadership and hands-on governance for ServiceNow implementations.
• Ability to translate business priorities into scalable, maintainable platform solutions.
• Mentorship of technical and product teams to improve delivery momentum.

Responsibilities

• Technical Product Leadership
• AI and Automation Enablement
• Solution Design and Technical Governance
• Out-of-the-Box Design and Platform Standardization
• Platform Health and Sustainability
• Documentation Ownership
• Delivery Enablement and Quality

Job description

Delta Air Lines, Inc. seeks an IT Technical Product Engineer to provide technical product leadership for ServiceNow.

In partnership with the Business Product Owner, translate priorities into scalable, maintainable solutions while protecting the long-term health of the platform. The role ensures platform alignment, documentation, and delivery readiness, serving as a trusted advisor to senior leaders, product owners, architects, and developers.