IT & People Ops Lead — DC Hub (On-Site)

BBYO; Washington (District of Columbia); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Unlimited PTO

National holidays

Office shutdowns

Job summary

BBYO is seeking an IT & People Operations Specialist to own IT operations, onboarding, device management, and DC Hub administration from its Washington, DC base. The role blends IT, people ops support, and logistics to keep staff productive and secure.

You will manage MS 365, a helpdesk workflow, and vendor relationships while coordinating onboarding/training for new staff and ensuring policy compliance. The position offers a full-time, on-site schedule with a strong emphasis on cross-functional

Qualifications

• 4+ years in IT support or IT operations, owning systems end‑to‑end.
• Hands-on Microsoft 365 administration (Entra, Exchange) across Windows/macOS.
• Experience managing a helpdesk or ticketing system and coordinating with vendors.
• Experience working with outsourced IT vendors/managed service providers.
• Working knowledge of security practices: MFA, phishing, device compliance.
• Comfort with contracts, renewals, invoices, and budget tracking.
• Discretion with confidential personnel information and sensitive youth records.
• Strong organization and follow-through; proactive in meeting deadlines.
• Clear communication with non-technical staff and a service mindset.

Responsibilities

• IT Support and Vendor Management: be the internal liaison for staff tech support and manage MSP scope and SLAs.
• Access, Onboarding, Off-boarding: provision accounts, licenses, MFA, and device readiness.
• Devices and Assets: manage device inventory, replacement cycle, and procurement.
• Security and Compliance: MFA, security alerts, training, and policy updates.
• Licenses, Contracts, and IT Spend: manage renewals, vendor contacts, and IT invoicing.
• DC Hub Office Operations: run hub facilities, vendor relations, room bookings, and AV setup.
• People Operations Support: HR forms/workflows, employee data accuracy, PD requests, and training tracking.

Job description

BBYO is seeking an IT & People Operations Specialist to own IT operations, onboarding, device management, and DC Hub administration from its Washington, DC base. The role blends IT, people ops support, and logistics to keep staff productive and secure.

You will manage MS 365, a helpdesk workflow, and vendor relationships while coordinating onboarding/training for new staff and ensuring policy compliance. The position offers a full-time, on-site schedule with a strong emphasis on cross-functional