Senior IT Help Desk Lead — Onsite (Chevy Chase)

Employee Relations Associates, Inc.; Chevy Chase (MD); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Employee Relations Associates, Inc. in Chevy Chase, MD is seeking a highly skilled Support Desk Lead to join our IT team onsite.

This role provides advanced end-user support, modernizes internal systems with Microsoft technologies, and ensures hardware and meeting space readiness. The ideal candidate handles imaging and provisioning, supports Teams Rooms and conference room AV, and develops Power Apps and Power BI dashboards while mentoring junior staff.

Qualificações

• 5+ years in IT support or help desk roles, with at least 2 years in a senior or escalation-level capacity.
• Deep knowledge of Microsoft 365, Windows OS, and endpoint management tools (Intune, SCCM, etc.).
• Experience provisioning laptops using Autopilot or manual imaging techniques.
• Hands-on experience supporting conference room equipment, AV systems, and remote collaboration tools.
• Proficiency in Power Apps and reporting via Power BI, Excel, or similar.
• Strong communication, interpersonal, and customer service skills.

Responsabilidades

• Serve as the Tier 2/3 escalation point for complex technical issues.
• Provide expert-level support for Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, and Windows OS.
• Diagnose and resolve hardware, software, and networking issues, including peripheral and mobile device support.
• Support conference room AV technologies including Teams Rooms, Zoom Rooms, projectors, displays, and audio equipment.
• Develop and maintain Power Apps to automate internal processes.
• Generate reports and dashboards using Power BI or Excel to track IT performance, support trends, and SLA adherence.

Conhecimentos

Microsoft 365

Power Apps

Power BI

Windows OS

Intune

Autopilot

SCCM

Conference room tech

End-user support

Customer service

Ferramentas

Intune

Autopilot

Azure AD

Defender

Teams Rooms

Descrição da oferta de emprego

Employee Relations Associates, Inc. in Chevy Chase, MD is seeking a highly skilled Support Desk Lead to join our IT team onsite.

This role provides advanced end-user support, modernizes internal systems with Microsoft technologies, and ensures hardware and meeting space readiness. The ideal candidate handles imaging and provisioning, supports Teams Rooms and conference room AV, and develops Power Apps and Power BI dashboards while mentoring junior staff.