Computer Client Support Analyst I: 26-03344

Akraya Inc.; Sacramento (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Akraya in Sacramento, CA is seeking an entry-level IT Help Desk professional to support clients’ computing devices and software. You will diagnose issues, resolve common problems, escalate complex issues, and ensure smooth IT operations.

Strong communication and collaboration are essential as you document incidents and assist with ongoing service desk improvements. Graveyard shift post training will be required after onboarding.

Qualifications

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Skills

IT Help Desk

Ticketing

Software Support

Hardware Support

Troubleshooting

Job description

Primary Skills

• IT Help Desk (advanced)
• Ticketing (advanced)
• Software Support (Advanced)
• Hardware Support (Intermediate)
• Troubleshooting (Intermediate)

Contract Information

Contract Type: W2 Duration: 12+ Months Location: Sacramento, CA (Graveyard shift post training) Pay Range: 18$ to 20$/hour on W2

This role provides essential entry-level technical support to clients experiencing issues with their computing devices and software. You will be responsible for diagnosing and resolving common technical problems, escalating complex issues, and ensuring seamless IT operations. Effective communication and collaboration are key to maintaining service quality and knowledge sharing within the team.

Key Responsibilities

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Must-Have Skills

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Domain / Industry Experience

Experience in a utility domain such as Gas, Electric, or Telecom Network is preferred.