IT/OT Analyst

Crew; Bayport (MN); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Healthcare package (medical, dental, &

Vision insurance

Disability & life insurance

401(k) with match

Flexible time off

Parental leave

Flexible work arrangements

Job summary

Turnberry Solutions is seeking a technically skilled analyst to serve as the primary technology liaison for plant floor operations in Minnesota's Bayport area. The role is hybrid with 3–4 days onsite to support production systems and manufacturing technology infrastructure.

You will collaborate with Controls Engineers, troubleshoot IT/OT issues, and support incident management while driving continuous improvement across manufacturing environments.

Qualifications

• Bachelor's degree in MIS, IT, Industrial Engineering, Business, or related field, or equivalent experience.
• 1-3 years of experience in a technical analyst, business analyst, operations analyst, or manufacturing technology support role.
• Understanding of basic IT infrastructure concepts including hardware, networking, and endpoint devices.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Excellent communication and organizational skills.

Responsibilities

• Serve as the primary technology liaison for plant floor operations, coordinating and resolving issues impacting production.
• Partner closely with Controls Engineers to support manufacturing systems, devices, and technology infrastructure.
• Troubleshoot and coordinate resolution of network, hardware, device, and peripheral issues, including label printing systems and other plant-floor technologies.
• Help protect production uptime by monitoring and supporting the technology footprint across manufacturing assets and devices.
• Partner with IT and security teams to help ensure OT environments remain secure and compliant.
• Support incident management, rapid-response activities, and escalation processes for technology-related production issues.
• Assist in developing and improving processes, workflows, metrics, and reporting related to IT/OT operations.
• Participate in pilot programs and technology experiments to evaluate new tools, processes, and solutions within the manufacturing environment.
• Document issues, procedures, and improvement opportunities to support operational excellence and continuous improvement.
• Present updates, recommendations, and findings to stakeholders, including senior leadership as needed.

Skills

Troubleshooting

Effective communication

Stakeholder management

IT infrastructure basics

Education

MIS/IT/Industrial Engineering degree

Job description

Duration: FTE

Location: MN-Bayport, Hybrid 3-4 days onsite

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Serve as the primary technology liaison for plant floor operations, helping coordinate and resolve issues impacting production
• Partner closely with Controls Engineers to support manufacturing systems, devices, and technology infrastructure
• Troubleshoot and coordinate resolution of network, hardware, device, and peripheral issues, including label printing systems and other plant-floor technologies
• Help protect production uptime by monitoring and supporting the technology footprint across manufacturing assets and devices
• Partner with IT and security teams to help ensure operational technology environments remain secure and compliant
• Support incident management, rapid-response activities, and escalation processes for technology-related production issues
• Assist in developing and improving processes, workflows, metrics, and reporting related to IT/OT operations
• Participate in pilot programs and technology experiments to evaluate new tools, processes, and solutions within the manufacturing environment
• Document issues, procedures, and improvement opportunities to support operational excellence and continuous improvement
• Present updates, recommendations, and findings to stakeholders, including senior leadership as needed

Qualifications

• Bachelor's degree in Management Information Systems (MIS), Information Technology, Industrial Engineering, Business, a related discipline, or equivalent experience
• 1-3 years of experience in a technical analyst, business analyst, operations analyst, or manufacturing technology support role
• Understanding of basic IT infrastructure concepts, including hardware, networking, and endpoint devices
• Strong troubleshooting and problem-solving skills
• Ability to work effectively with both technical and non-technical stakeholders
• Excellent communication and organizational skills

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail].