IT Support/Infrastructure Analyst

Crew; Indianapolis (IN); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Healthcare package

Disability insurance

Group term life insurance

401(k) with match

Flexible time off

Job summary

Crew and Turnberry Solutions seek an on-site IT infrastructure associate to support PCs, servers, printers, and network devices at our Indianapolis site. You will manage ITSM tickets, assist in software support (Office 365, Teams) and maintain dashboards for IT metrics.

The role requires 2+ years of IT experience, Windows Server skills, and the ability to work with minimal supervision while ensuring SLA compliance.

Qualifications

• 2+ years IT experience supporting PCs, servers, printers, and network infrastructure.
• Must be self-motivated and able to work with minimal direction.
• Experience configuring, deploying, and triaging site infrastructure.

Responsibilities

• Responsible for the IT infrastructure at the site.
• Support desktops, laptops, NetPCs and servers, printers, VoIP phones, and network troubleshooting.
• Provide Standard and Local Software support — MS Office 365, Microsoft Teams, etc.
• Accept and update/close ITSM tickets per SLA.
• Maintain dashboard expectations for PCs, ITSM tickets, Telecom, and System Vulnerabilities.
• Attend and comply with plant, corporate IT, and safety trainings.

Skills

IT infrastructure

PCs/Servers support

Network troubleshooting

Windows Server OS

VPN

VoIP phones

Firewall/Router/Switch

Education

HS Diploma

Tools

MS Windows Server OS

HP printers

Zebra printers

MS Office 365

Microsoft Teams

ITSM systems

Job description

Duration: FTE
Location: IN-Indianapolis
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew technical analysis associates act as liaisons between business and technology teams, assisting in the design, development, and testing of technical solutions.
Responsibilities

• Responsible for the IT infrastructure at the site
• Involved in supporting desktops, laptops, NetPCs and servers, printers, VoIP phones, and network troubleshooting
• Provide Standard and Local Software support — MS Office 365, Microsoft Teams, etc.
• Accept and update/close ITSM tickets in a timely manner per Service Level Agreement
• Maintain dashboard expectations for PCs, ITSM tickets, Telecom, and System Vulnerabilities
• Attend and comply with all plant, corporate IT, and safety required training or activities

Qualifications

• HS Diploma
• Ability to configure, deploy, install, migrate, order, patch, replace, support, and triage site infrastructure as follows:
  • 2+ years of IT experience supporting PCs, servers, printers, and network infrastructure
  • Wintel/Linux NetPCs, Standard and Process PCs
  • Microsoft Windows Server OS
  • HP and Manufacturing printers (HP, Zebra, etc.)
  • Ethernet, Wireless, LAN/WAN, Firewalls, Routers, Switches, VoIP Phones and VPN
  • Must be self-motivated and willing to work with minimal work direction by applying skills

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail].
Onsite work expected - Day 1