Quality Application Support

Crew; Oak Park Heights (MN); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

comprehensive healthcare package (med,

Job summary

Turnberry Solutions in Minnesota is seeking a quality applications support associate to manage 10+ quality applications, support users, and document processes while building structure where none exists. You will work directly with end users to understand needs and create scalable solutions in a hybrid environment.

The role offers a salary range of $62,000 to $85,000 plus benefits, with a hybrid schedule (3-4 days onsite) and opportunities for professional growth.

Qualifications

• MIS or Computer Science background with tech support internship or early-career experience
• Strong troubleshooting instincts, ability to dig into unfamiliar applications and figure things out independently
• Sharp, curious, and comfortable with ambiguity
• Self-starter, take initiative without a defined roadmap
• Natural communicator who can work across technical and non-technical users

Responsibilities

• Manage 10+ quality applications that currently have no owners or dedicated support
• Support users, troubleshoot issues, and build documentation from scratch
• Work directly with end users across quality to understand needs and support
• Create structure and processes where none currently exists

Skills

Troubleshooting

Communication

Self-starter

Ambiguity tolerance

Education

MIS or Computer Science background

Job description

Duration: FTE

Location: MN-Oak Park Heights, Hybrid 3-4 days onsite

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Manage 10+ quality applications that currently have no owners or dedicated support
• Support users, troubleshoot issues, and build documentation from scratch
• Work directly with end users across quality to understand needs and support
• Create structure and processes where none currently exists

Qualifications

• MIS or Computer Science background with tech support internship or early-career experience
• Strong troubleshooting instincts, ability to dig into unfamiliar applications and figure things out independently
• Sharp, curious, and comfortable with ambiguity
• Self-starter, take initiative without a defined roadmap
• Natural communicator who can work across technical and non-technical users

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, Turnberry Solutions offers benefits such as:

• a comprehensive healthcare package (medical, dental, vision)
• disability and group term life insurance
• health and flexible spending accounts
• a utilization bonus
• 401(k) with match
• flexible time off for salaried employees
• parental leave for salaried employees
• flexible work arrangements (all benefits are subject to eligibility requirements)

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers.

We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail].