IT Ops Specialist: Help Desk to Hardware & Compliance

Isos Technology; Phoenix (AZ); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Job summary

Isos Technology is seeking an IT Ops Specialist based in the Phoenix, AZ area to support our internal team's day-to-day technology needs. This role is a strong fit for a help desk professional with mid-to-senior level experience who is ready to grow beyond a traditional tier-1 queue and take on broader IT operations ownership — serving as a strong launchpad toward senior help desk and IT operations roles.

Because this role covers hands-on laptop support and office needs, it requires regular

Qualifications

• 3+ years in a help desk or IT support with growing ownership.
• Hands-on endpoint management, imaging, and hardware refresh.
• Strong troubleshooting across hardware, software, and basic networking.
• Excellent written and verbal communication for ticket updates.
• Ability to work on-site in the Phoenix, AZ area as needed.

Responsibilities

• Own and manage the help desk queue: triaging, prioritizing, and resolving tickets in a timely manner.
• Manage laptop refresh cycles, including procurement coordination, imaging/provisioning, deployment, and retirement of old hardware.
• Provide hands-on office and hardware support as needed at our Phoenix location, along with remote support for team members elsewhere.
• Own day-to-day SOC 2 compliance activities, monitoring for items that fall out of compliance and remediating them promptly.
• Contribute to IT operations projects as time permits, such as process improvements, tooling rollouts, and infrastructure initiatives.

Skills

Help desk

Endpoint management

Laptop imaging

Hardware refresh

Troubleshooting

Communication

On-site work

Time management

Root cause analysis

Education

IT Certifications (A+/Network+, ITIL)

Tools

Jira Service Management

Confluence

Job description

Isos Technology is seeking an IT Ops Specialist based in the Phoenix, AZ area to support our internal team's day-to-day technology needs. This role is a strong fit for a help desk professional with mid-to-senior level experience who is ready to grow beyond a traditional tier-1 queue and take on broader IT operations ownership — serving as a strong launchpad toward senior help desk and IT operations roles.

Because this role covers hands-on laptop support and office needs, it requires regular