Enterprise IT Support Technician — Multi-Channel Helpdesk Pro

The Intersect Group; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Intersect Group in Phoenix is seeking an IT Client Support Technician to deliver multi-channel support for enterprise end-users, troubleshooting moderately complex operating systems, hardware, software, and local network issues. The technician ensures data preservation through proper system backups and documents solutions in the team knowledge base.

You will log incidents in ITSM tools, assist with device deployments, monitor networks, write KB articles, and collaborate with cross-functional

Qualifications

• Minimum 2 years of technical desktop support in an enterprise environment.
• High School Diploma or GED; Associate’s Degree in Computer Engineering preferred.
• Proficient in Windows/M365 and macOS/Apple environments.
• Experience with ServiceNow or JIRA enterprise help desks.
• Experience with Active Directory, O365, Antivirus, Virtual Desktops, SaaS tools.
• Certifications preferred: CompTIA A+, MCDST, MCSE, MCP.
• Strong communication and debugging skills to explain complex concepts to non-technical staff.

Responsibilities

• Resolve hardware, software, and operational issues for enterprise end-user workstations.
• Install, configure, and re-configure PC, Apple, and mobile devices.
• Record incidents via ITSM tools and perform routine system backups.
• Monitor local area networks, replace peripherals, and escalate complex issues.
• Write installation procedures and generate knowledge base articles.
• Partner with cross-functional teams to manage end-user access and systems authorization.

Skills

Active listening

Debugging

Explain concepts clearly

Education

High School Diploma or GED

Associate’s Degree in Computer Engineering preferred

Tools

Active Directory

O365

Antivirus platforms

Virtual Desktops

SaaS tools

ServiceNow

JIRA

Job description

The Intersect Group in Phoenix is seeking an IT Client Support Technician to deliver multi-channel support for enterprise end-users, troubleshooting moderately complex operating systems, hardware, software, and local network issues. The technician ensures data preservation through proper system backups and documents solutions in the team knowledge base.

You will log incidents in ITSM tools, assist with device deployments, monitor networks, write KB articles, and collaborate with cross-functional