IT Systems Specialist I — Hands-on Tech & End-User Support

Phoenix Logistics, LLC; Gilbert (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Phoenix Defense in Gilbert, AZ is seeking an IT Systems Specialist to support internal and remote users, contractors and MSP customers. This temporary role reports to the IT Manager and emphasizes hands-on problem solving, timely communication, and professional interaction across departments and leadership levels.

You will perform helpdesk tasks, install servers, configure workstations, manage Active Directory, set up VOIP phones, handle inventory, and contribute to process documentation while

Qualifications

• Equivalent education with a focus on IT support and security fundamentals.
• CompTIA Security+ certification or active progress toward it within 6 months of hire.
• Strong written and verbal communication; customer-focused service orientation.

Responsibilities

• Provide helpdesk support to end users via tickets and verbal requests.
• Install servers and UPS units into racks and configure workstations.
• Configure or repair laptops and desktops; maintain network performance.
• Support and troubleshoot operating systems and applications.
• Back up data, swap hardware like hard drives, and set up new workstations.
• Prepare requisitions and order equipment; track inventory.
• Manage Active Directory passwords, user additions/updates, and security.
• Configure VOIP phones; document processes and share knowledge.
• Learn from senior Systems Admins and communicate status to customers.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Organization

Education

HS Diploma/GED or Associates degree

CompTIA Security+ certification (within 6 months)

Tools

Apple devices

Windows PCs

VOIP phones

Job description

Phoenix Defense in Gilbert, AZ is seeking an IT Systems Specialist to support internal and remote users, contractors and MSP customers. This temporary role reports to the IT Manager and emphasizes hands-on problem solving, timely communication, and professional interaction across departments and leadership levels.

You will perform helpdesk tasks, install servers, configure workstations, manage Active Directory, set up VOIP phones, handle inventory, and contribute to process documentation while