IT Ops Lead

Remote; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Tax relief for Ukraine

Private entrepreneur support

Paid sick leave (10 days)

Paid vacation (20 days)

Public holidays Ukraine

Medical insurance

Education allowance

Sports subscription

Job summary

Remote is seeking a Helpdesk Lead to own and evolve our internal IT support function, spanning macOS, Linux, Windows, IAM, asset lifecycle, and network services. You will drive standards, automate processes, and partner with Engineering, Security, and Leadership to scale reliability and security as the company grows.

You will manage a small team, shape service levels, and optimize software licenses, while mentoring staff and collaborating on cross‑functional initiatives.

Qualifications

• 5+ years of experience in SysAdmin / IT Support / HelpDesk.
• 2+ years of team leadership.
• Experience in process building and automation.
• Solid understanding of networking (VLANs, IPsec, DNS, etc.).
• Strong experience with MacOS, Unix/Linux, and Windows administration.
• Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems.
• Excellent troubleshooting, prioritization, and communication skills.
• IT asset management experience.

Responsibilities

• Lead daily Help Desk operations and define the long‑term strategy for the function, ensuring operational stability, SLA compliance, and service quality.
• Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance.
• Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement.
• Management and optimization of corporate software licenses.
• Supervision of the configuration and support of macOS, Linux, and Windows environments.
• Standardization of onboarding/offboarding process.
• Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process.
• Collaborate with management and cross‑functional teams on operational and improvement initiatives.

Skills

SysAdmin

Team Leadership

Automation

Networking

MacOS

Unix/Linux

Windows

Google Workspace

Jira/Confluence

IT Asset Mgmt

Tools

Jira

Confluence

Google Workspace

Access Control Systems

Job description

Defining the future of work & living globally

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities

Lead daily Help Desk operations and define the long‑term strategy for the function, ensuring operational stability, SLA compliance, and service quality;

Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance;

Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement;

Management and optimization of corporate software licenses;

Supervision of the configuration and support of macOS, Linux, and Windows environments;

Standardization of onboarding/offboarding process;

Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process;

Collaborate with management and cross‑functional teams on operational and improvement initiatives.

Requirements

5+ years of experience in SysAdmin / IT Support / HelpDesk roles;

2+ year of team leadership;

Experience in process building, automation;

Solid understanding of networking (VLANs, IPsec, DNS, etc.);

Strong experience with MacOS, Unix/Linux, and Windows administration;

Hands‑on experience with Google Workspace, Jira/Confluence, and Access Control Systems;

Excellent troubleshooting, prioritization, and communication skills;

IT asset management;

Will be a plus

VoIP;

Access Control Systems;

Advanced proficiency in Jira and Confluence.

We offer

Compensation for tax expenses of private entrepreneurs in Ukraine;

Qualified assistance and support for Ukrainian private entrepreneurs;

10 paid sick leave days per year;

20 paid vacation days per year;

Public holidays according to current Ukrainian legislation;

Medical insurance for employees;

Compensation for professional education and learning English;

Compensation for a sports subscription or sports equipment.